BUSINESS RELATIONSHIP OFFICER III - PLATINUM
Our Company
At FirstBank PR, we strive to be a trusted advisor to our clients, and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client's expectations.
Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.
A Brief Overview
Our Relationship Officer position is a sales and relationship management position with primary responsibilities for attracting, serving and expanding new and existing affluent and high-net worth customers. Lead and drive the strategy for an assigned/self-originated portfolio over 100MM in total deposit relationship balances. ROs initially introduces the client to the First Bank platform and subsequently services and deepen relationships by offering and marketing a wide array of financial services including banking, cash management and credit products according to client needs. Responsible for all control aspects for the customer: KYC, AML, alerts, and profile update. Protects the bank and the client by complying with relevant policies, procedures, and legal and regulatory framework.
Accountable for adhering to the Bank's BSA, AML and Office of Foreign Asset Control (OFAC) applicable policies. Employees must follow specific unit procedures developed in compliance with the policies. The employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank's processes and comply with any mandatory BSA, AML and OFAC training assigned.
Responsibilities
Develop and execute sales plans to meet business goals.
Promote and market bank products, including commercial credit, deposits and transactional services.
Achieve sales targets as communicated in the Relationship Officer scorecard.
Identify and facilitate referrals to other lines of business, including mortgage, insurance, investments, auto and retail banking.
Build business and deepen relationships through the execution of an effective sales process and deposit retention efforts.
Create and organizes a sales plan and methodology designed to acquire new target clients - Generates leads and grows the business through active calling new potential customers.
Assure focus on growth for their own means, whether acquisition or deepening, to achieve business annual growth goals.
Actively reaches out to clients through phone calls, mail, referrals, and other channels.
Negotiate transactions ensuring FirstBank's profitability standards.
Sponsors client/prospect events to expand their awareness or knowledge.
Interfaces with other business groups on sales lead opportunities.
Day-by-day coordination of the members of his/her team, assigning service and support roles.
Maintain strong access to and credibility with clients as a trusted banking advisor, proactively addressing inquiries and resolving issues whenever contacted.
May be responsible for overseeing and guiding other team members.
Comply with BSA/AML/KYC and regulatory policies to ensure the safety and security of bank and customer assets.
Responsible for ensuring compliance and maintaining control over client relationships, with clear ownership of each customer.
Must demonstrate a strong sense of urgency and dependability when handling customer requests and matters.
Additional responsibilities
Participate in staff meetings and individual coaching sessions, as needed.
Act as backup for fellow ROs during their absences.
Provide support to the business management team on special projects as needed.
Competencies:
Selling and Marketing Skills
Customer Service
Communication and interpersonal relations
Integration with peer departments
Proactively anticipates problems and identifies solutions
Strong teamwork skills, as well as leadership and management skills to properly assign team's roles and responsibilities.
Comprehensive knowledge of economic trends, market conditions or events and their potential effect on customer's customer finances.
Demonstrated ability to produce sales results, both acquisition and relationship growth, with targeted clients.
Maintain a current and proficient understanding of progressively complex products and services.
Must be up to date on compliance matters.
Ability to prioritize multiple customer issues.
What You'll Need:
Bachelor's degree in Business Administration, preferred a major in Finance, Accounting, but not limited to others, and required three (5) to five (5) years of experience in sales in the banking industry. Or 5+ years of relevant sales experience managing complex accounts and sophisticated clients.
Required a strong written and verbal communication for reports, presentations, in Spanish and English.
Thorough understanding of Bank's products, competitor's products, client's needs, and effective product positioning
Knowledge of financial statements, negotiation, planning and organization
Ability to develop commercial business plans in line with the business strategy.
Strong financial services sales experience.
Ability to use Microsoft Office tools, banking software, data security protocols, and digital platforms.
Good knowledge of banking and securities products preferred.
Understand and respond to internal and external client needs.
Knowledge of banking laws, including Know your customer, Bank Secrecy Act, US Patriot Act, CRA, Truth in Lending, Truth in Savings, among other compliance and control issues.
Superior sales/relationship building skills.
Demonstrates the ability to manage difficult customer interactions.
Available to work extended hours, holidays, weekends and flexible schedules.
Own car in good condition and valid driver's license.
Comprehensive knowledge of economic trends, market conditions or events and their potential effect on customer's customer finances
Demonstrated ability to produce sales results, both acquisition and relationship growth, with targeted clien ts.
Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
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