Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
Senior marketing delivery and technology leader with deep expertise in designing and scaling modern, AI-enabled marketing capabilities within large, complex enterprises. Trusted strategic partner to senior marketing and business leaders, translating growth objectives and customer experience goals into high-impact personalization, engagement, and lifecycle and performance marketing solutions. Combines strong marketing acumen, consulting-style problem solving, and executive storytelling with hands-on experience orchestrating data, automation, and Mar Tech ecosystems to drive measurable improvements in speed-to-market, relevance, and marketing effectiveness across the full customer lifecycle.
This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.
Relocation assistance is not available for this position.
What you'll do:
Work directly with senior level executives to define the business problem and structure the strategic engagement plan.
Lead cross-functional, matrixed teams to solve highly complex and high value business problems.
Provide thought leadership that directly shapes the analysis, design and implementation of business performance approaches, developing tailor-made solutions, while working closely with clients to ensure positive impact and sustainable results.
Responsible for the day-to-day execution of one or more strategy engagements and the quality of all end products.
Responsible for developing more junior team members assigned to support strategy engagements.
Proactively communicates high quality updates to executives and other key stakeholders.
Collaborate with key stakeholders and LOB leaders to create written and verbal communications to executives that provide clear guidance on strategy timeline, owners required investments and expected results. ?
What you have:
Bachelor's degree; OR 4 years of relevant education and/or experience.
Minimum 10 years' strategy consulting experience to include 6 years of experience leading strategy engagements.
Deep expertise in industries such as financial services and high technology.
Ability to identify strategic needs and lead all aspects of projects with sound business recommendations and alignment with key business partners.
Demonstrated experience influencing business decisions.
Advanced understanding of AI capabilities and experiencing leveraging them across different tools
What sets you apart:
Experience defining and driving enterprise marketing strategy that enables personalization at scale, data-driven decisioning, and intelligent, end-to-end customer journeys.
Demonstrated ability to lead customer-centric engagement strategies across channels, translating business objectives into measurable improvements in acquisition, retention, and lifecycle value.
Deep expertise in personalization and journey orchestration, including segmentation, offer strategy, and experience design powered by data and AI.
Proven ability to operate as a senior individual contributor, leading large, cross-functional initiatives and aligning stakeholders without direct authority.
Strong executive communication skills, with a track record of developing clear, compelling narratives, transformation roadmaps, and business cases that influence senior leadership decisions.
Advanced understanding of marketing technology ecosystems, including experience leveraging platforms such as Salesforce Marketing Cloud and Data Cloud to enable scalable, integrated execution.
Experience driving marketing transformation, including modernizing operating models, introducing automation, and applying AI to improve speed, quality, and effectiveness of marketing delivery.
Ability to connect strategy, technology, and execution-ensuring marketing capabilities are practical, scalable, and aligned to business and customer outcomes.
Strong cross-functional leadership skills, with experience partnering across Product, Technology, Analytics, and Operations to deliver integrated, enterprise-level results.
Proven track record of operating in complex, ambiguous environments and leading high-impact initiatives that shape direction and outcomes across multiple teams or functions.
Compensation range: The salary range for this position is: $189,370.00- $361,950.00 **.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not @type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\assets/Media/enterprise\hr\cpra\notice\at\collection.pdf) here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
