UTS - Temporary HR Service Center Specialist at NC State

North Carolina State University • Raleigh, NC • 5h ago

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 480501 - UHR Temporary Services

Location: Raleigh, NC

Essential Job Duties:

The HR Service Center Specialist provides front-line customer service to individuals (including employees and faculty as well as external customers) who contact HR for assistance including assisting newly-hired employees/customers completing Form I-9. This position greets customers warmly, identifies customer question(s) and underlying needs, and if the customer needs to complete an I-9, the Specialist identifies the appropriate employee record in the University's electronic I-9 system (I-9 Guardian by LawLogix), reviews appropriate identification documents provided by the employee corresponding to federal requirements, and assists the new employee in accurately completing the I-9 form electronically. Customer service is provided in-person, by phone, by email, and by HRNow. These 2 individuals will also help in August with the peak season I-9 processing in Room 101 of Administrative Services II.

The work will be fast-paced at times with new customers often immediately following preceding customers including balancing customer inquiries by phone, in-person, email, and system simultaneously at times. As part of the HR Service Center, may take on additional duties/responsibilities to support the HR Service Center or other UHR operations as needed.

Note: This is a customer-facing role and will be working in proximity to customers on a daily basis. The position entails work that must be completed onsite between 8:00am - 5:00pm Monday through Friday. Remote/hybrid schedules are not available; but will consider regular part-time schedules if necessary.

Other Work/Responsibilities:

Other duties as needed.

Required Qualifications:

Strong customer service and communication skills, and must be able to express oneself clearly and concisely in oral and written form to a wide variety of customers with varied communication styles.

Ability to handle a high volume of work with accuracy and attention to detail.

Demonstrated resourcefulness with the ability to search for, identify, and share information with customers.

Ability to use general computer/office technology such as PC/laptop, email/Gmail, webcams, scanners, and calendars.

Technical aptitude and ability, especially the ability to quickly learn and independently use complex software applications/systems such as HRNow (ServiceNow), I-9 Guardian, and PeopleSoft HRIS .

Ability to multitask effectively.

A track record of reliability and dependability with the demonstrated ability to consistently work set schedules.

Ability to work effectively and collaboratively in a team-oriented operation/environment.

Preferred Qualifications:

Previous experience in completing, auditing, and correcting I-9 forms.

Direct prior experience using the I-9 Guardian electronic I-9 system.

Prior experience with the ServiceNow HR portal

Required license or certification:

N/A

Position Number: 48SM70

AA/EEO Statement:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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