Job No: 541397
Work Type: Full-time
Location: PHOENIX
Categories: Social Work/Human Services
ARIZONA DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona's children through prevention, services, and support.
We're Hiring!
ASSISTANT CASE MANAGER / CASE AIDE - WELCOME CENTER
Phoenix, AZ 85021
Salary: $18.55 hourly
Shift: Monday-Friday 8:00am-5:00pm
Requisition Closing Date: June 9, 2026
Make An Impact With DCS
At the Arizona Department of Child Safety ("DCS"), we call ourselves "Compassioneers" because everything we do is done with a compassionate heart. We work diligently to protect and support the safety, well-being, and future of vulnerable children and families across the state.
DCS is proud to be a pillar of strength for our communities, and the work we do each day helps build a safer, more compassionate, and more resilient Arizona.
Why DCS?
Working for DCS is more than just a job-it's a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. You'll be part of a team that is passionate about child welfare and committed to serving with integrity, compassion, and accountability.
A career with DCS is an opportunity to give back to your community and help shape a brighter future for Arizona's children and families.
If you're passionate about working with children and families, becoming a Case Aide at a DCS Welcome Center can be a life-changing experience. After four years of successful service, you'll also be eligible for promotion to the DCS Specialist Trainee position ($21.70 per hour).
What You'll Do
As an Assistant Case Manager/Case Aide at the Welcome Center, you'll:
Transport clients and children and ensure proper use of child safety seats
Transport children to designated placements as needed
Assist clients with application processes
Provide case assistance to participants involved in child safety services
Engage, observe, and interact with children (examples: lice treatments, changing diapers, potty training, bathing, comforting)
Provide trauma-informed care to children
Perform housekeeping functions (examples: laundry, cleaning dishes, preparing meals, general cleaning)
Assist Kinship Caregivers with TANF referrals, Fingerprint Clearance Card appointments, email account setup, and billing submission processes
Process service approvals for living arrangements and support services, including Kinship Home Studies and Courtesy Supervision requests
Respond to service approval inquiries and verify the accuracy of service request documentation
Provide clerical and administrative support and maintain accurate records
Refer clients and families to community resources and organizations that promote self-sufficiency
Document client interactions, activities, and service-related information
Participate in professional and unit meetings and deliver goods as requested
Travel in-state and out-of-state as required
You may also be required to work outside of regular business hours, including weekends, holidays, and overtime.
We're Looking For Someone Who Can:
Understand child development needs, behavioral needs, and cultural influences on families and communities
Become familiar with community resources and services that support children and families
Use strong communication skills, including active listening, de-escalation techniques, and clear verbal and written communication
Use Microsoft Office, Outlook, Teams, digital calendars, video conferencing platforms, and mobile technology to document and coordinate work
Manage multiple administrative and service-related tasks while maintaining attention to detail
What We Need From You (Required Qualifications)
High School Diploma or GED
Valid driver's license and a satisfactory 39-month driving record
Ability to obtain and maintain a valid Department of Public Safety (DPS) Level One Fingerprint Clearance Card
Ability to obtain and maintain CPR certification
Work history, Central Registry, and Public Record review will be considered
Ability to use a vehicle as an essential function of the job to conduct State business
May be required to use personal transportation for State business and maintain current vehicle registration and motor vehicle insurance
This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Preferred Qualifications
The following qualifications are preferred but not required:
Two years of college or university coursework with a minimum of 21 semester hours in:
Child Development
Rehabilitation
Social Services
Counseling
Psychology
Sociology
Or another closely related field
Knowledge Areas That Support Success
Basic principles of human and social services
Child welfare and family support concepts
Basic safety practices related to client transportation and child safety seating
Community resources and programs that support children, caregivers, and families
Administrative processes, documentation practices, and service coordination
The Perks
Join us, and you'll enjoy:
Comprehensive medical, dental, and life insurance options
A supportive retirement plan through the Arizona State Retirement System (ASRS)
10 paid holidays annually and generous vacation and sick leave
Paid Parental Leave Program (must meet eligibility requirements)
Higher education discounts, wellness programs, and professional growth and development opportunities
For a complete list of benefits provided by the State of Arizona, please visit our benefits page.
If You Have the Skills, You Can Make a Lasting Impact.
Use your strengths to help children thrive and families find stability.
Take the next step in your career and join a team that's transforming lives across Arizona. Apply today and be part of something extraordinary!
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
