Account Management Processer

Carrier • Willowbrook, IL • 2h ago

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this role

Carrier is redefining the HVAC industry - and we're looking for an Account Management Processer to help drive that transformation in our Willowbrook, IL service branch. In this role, you will oversee the end-to-end customer experience. You'll partner closely with operations, technicians, sales, centralized support teams, and leadership to ensure service work is booked accurately, executed efficiently, and billed correctly. This is a hands-on operational role at the center of growth, change, and customer satisfaction. If you thrive in a fast-paced service environment and enjoy bringing structure, clarity, and accountability to complex operations, this role offers the opportunity to make a measurable impact.

Key Responsibilities

Ensure accurate and timely booking of service jobs in coordination with sales teams, including daily review of closed-unbooked opportunities

Complete job setup, billing plans, and scheduling notifications for Service Coordinators

Review open orders daily and drive timely job completion

Assist with warranty and startup jobs

Process parts ordering, purchase orders, and AAP requests

Review Preliminary Billing Documents (PBDs) and ensure invoices are processed on time

Ensure accurate billing for projects, service contracts, time & materials, and fixed-price work

Perform project reconciliation to minimize under-billed or missed revenue

Serve as an Accounts Receivable subject matter expert

Resolve customer billing disputes and manage credit holds

Submit and maintain tax exemption documentation

Set up new customers and vendors accurately to avoid delays or disputes

Monitor operational metrics and report progress, trends, and issues to the team

Proactively support pull-through revenue by assisting with repair and service opportunity tracking

Assist leadership in driving on-time, within-budget service execution

Build strong, lasting relationships with customers and external partners

Manage day to day execution of T&M, fixed price, service contracts, and projects

Manage warranty and startup jobs

Required Qualifications

High School Diploma or GED

5+ years of customer service or service operations experience

2+ years of working knowledge of Microsoft Office, Salesforce or SAP

Preferred Qualifications

2+ years of HVAC service industry experience

Bachelor's degree in Business Management or a related field

Detail oriented with strong follow through

An excellent communicator with a customer first mindset

A self starter who brings energy, accountability, and process discipline

Time and priority management skills

Comfortable working across teams in a fast paced service environment

EHS awareness

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This?position may be entitled to short-term cash incentives, subject to plan requirements.?

Benefits

Employees are eligible for benefits, including:

Health Care Benefits : Medical, Dental, Vision; Wellness incentives

Retirement Benefits

Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

Disability : Short-term and long-term disability

Life Insurance and Accidental Death and Dismemberment

Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate (https://www.corporate.carrier.com/careers/work-with-us/) . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3? days from?Job?Posting Date: 4 June 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) .

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

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