Hotel Assistant Manager (Overnight/Nonexempt) - Kimpton Sawyer Hotel

Kimpton Hotels & Restaurants • Sacramento, CA • 1h ago

What You'll Do

Lead all hotel overnight operations, set and maintain a high level of guest service. Provide support, mentorship, and coaching to the team.

Some of your responsibilities include:

Review Front Desk and F+B logbooks for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.

Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.

Inspect VIP arrival rooms.

Supervise all duties performed by the overnight team.

Coach, and counsel employees when necessary, using the correct documentation and techniques.

Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure.

Schedule for all areas of operation in a timely manner. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found.

Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios.

Handle specialty guest overnight arrivals

What You Bring:

2 years of management experience in hospitality or similar industry.

Bachelor's degree is preferred.

Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.

Ability to read, write, and verbally communicate effectively and professionally.

Experience with Opera and Microsoft Office Suite is preferred.

Flexible schedule, able to work overnight, weekends, and holidays when needed.

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

Similar Jobs

Hotel Consultant

American Express Global Business Travel • Sacramento, CA • 1h ago

Retail & Hospitality

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

1h ago

Go to Apply

Retail Sales - Part Time

Lowe's • Folsom, CA • 7h ago

Retail & Hospitality

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for...

7h ago

Go to Apply

Retail Merchandiser Part time

SPAR • Davis, CA • 1d ago

Retail & Hospitality

Overview Retail Merchandiser SPAR is growing and we are expanding our Part Time Retail Merchandiser team in your area. As a SPAR Merchandiser, know that you are with the leaders in the business that provides the best sup...

1d ago

Go to Apply

Retail Merchandiser Part time

SPAR • Dixon, CA • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Retail Sales Consultant

AT&T • Citrus Heights, CA • 1d ago

Retail & Hospitality

JobTitle : Retail Sales Consultant JOBKEYJOBCODE : 16000025 Wage Scale/Schedule/ Class/Level : Y6 Time on Assignment (TOA) : Residency : Time in Title (TNT) : Job Family : CS Union Affiliation : Mobility Orange (District...

1d ago

Go to Apply

Retail Sales Consultant

AT&T • Elk Grove, CA • 2d ago

Retail & Hospitality

It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targ...

2d ago

Go to Apply

Agentic Delivery Engineer

Deloitte • Sacramento, CA • 2d ago

Retail & Hospitality

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can en...

2d ago

Go to Apply

Security Officer Rover Patrol Hotel

Allied Universal • Sacramento, CA • 3d ago

Retail & Hospitality

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

3d ago

Go to Apply

Retail Store Associate (Seasonal)

The ODP Corporation • Sacramento, CA • 3d ago

Retail & Hospitality

Overview As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable manner, crea...

3d ago

Go to Apply

Retail Training Specialist

Acosta Group • Sacramento, CA • 4d ago

Retail & Hospitality

Retail Training Specialist General Information Company: ACO-US Location: SACRAMENTO, California, 95823 Ref #: 71604 Pay Rate: $ 18.00 Experience/skills and/or location may influence position wage rate Range Minimum: $ 18...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)