(Auraria) Customer Service Coordinator
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Salary
$41,000.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
AHEC-4212-06.2026
Department
Auraria Higher Education Center
Division
Auraria Business Services Division
Opening Date
06/05/2026
Closing Date
6/11/2026 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
Auraria Campus
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
Nicole Yanez at nicole.yanez@ahec.edu
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
This is a Non-Classified position, performing the outlined duties with the Auraria Higher Education Center.
Who we are:
Welcome to the Auraria Campus locatedin the Platte River Valley in downtown Denver. The Auraria Campus is the service provider for 38,000 students and approximately 5000 faculty and staff working at and attending theCommunity College of Denver, Metropolitan State University of Denver,and theUniversity of Colorado Denver. Learn more about us through this link: The Auraria Campus (https://aurariacampus.edu/) Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays, and sick leave, multiple medical, dental and vision options, discounted RTD Eco-Pass, BenefitHub and outstanding retirement plan. Learn more through this link: Non-Classified Benefits Package (https://www.ahec.edu/ahec-staff/human-resources/current-employees/non-classified-benefits) . So, if you're interested in a great job working alongside great people, this may be the opportunity for which you've been waiting for.
Description of Job
This posting may be used to fill multiple vacancies.
Job Summary:
This position provides front-line customer service and administrative support for campus parking and transportation operations. Responsibilities include processing parking citations, permits, vehicle registrations, and payments; responding to customer inquiries and resolving account issues; maintaining accurate records; conducting audits to ensure compliance with campus policies; and supporting payment collection and reconciliation activities. The role serves as a key point of contact for students, faculty, staff, and visitors while ensuring the accuracy and integrity of parking and transportation data and systems.
Essential Job Functions:
Parking Systems & Citation Administration
Operate computerized parking citation system by entering and maintaining parking citation, permit, and payment records.
Review and verify citation, permit, and payment information for accuracy and completeness.
Compare registered owner information against parking citation records to ensure data integrity.
Apply and interpret Auraria Campus parking rules, regulations, and procedures when processing citations and records.
Identify and correct discrepancies in parking citation system records as needed.
Customer Service & Service Issue Resolution
Utilize Microsoft Office Suite applications to review, investigate, and resolve customer service inquiries and payment disputes.
Provide customer support by responding to and resolving more than 25 phone calls and email inquiries daily from permit holders, paid parkers, and campus constituents.
Research and address parking-related questions, concerns, and account issues in a timely and professional manner.
Maintain accurate records of customer interactions, inquiries, complaints, and feedback.
File and organize customer service documentation and correspondence in accordance with departmental procedures.
Acknowledge and respond appropriately to customer feedback, ensuring concerns are documented and addressed.
Collections & Account Research
Record and process payments collected on behalf of the department through third-party collection agencies, including State of Colorado Central Collections Services and National Credit Management.
Maintain accurate financial records related to payments received from collection agencies.
Reconcile payment information and update customer account records to reflect collections activity.
Research delinquent accounts and payment histories to support collection-related inquiries.
Respond to requests from management and collection agencies for additional account information and supporting documentation.
Coordinate with collection agencies and departmental staff to resolve account discrepancies and ensure accurate account management.
Cash Handling, Refund Processing & Financial Transactions
Process vehicle registrations for permit holders through an online parking management platform and telephone communications.
Verify vehicle registration information to ensure accuracy, eligibility, and compliance with Auraria Campus policies and procedures.
Provide customer assistance related to vehicle registration updates, corrections, and account inquiries.
Conduct monthly audits of vehicle registration records to ensure data accuracy and program compliance.
Reconcile vehicle registration records against current rosters of active and approved users provided by campus institutions.
Audit and validate student public transportation pass eligibility by comparing pass records with institutional enrollment and approval data.
Identify and resolve discrepancies in registration and transportation pass records to maintain accurate account information.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Application Requirements:
A completed application, and resume are required for consideration.
Provide full responses to all required supplemental questions. Your answers will be used as part of the application screening.
Minimum Qualifications:
High School diploma or GED
One (1) year of full-time customer service experience.
One (1) year of full-time cash handling or payment processing experience.
Valid unencumbered Colorado drivers license.
Conditions of Employment:
Must be able to successfully pass a criminal background check.
Must maintain a valid unencumbered drivers license.
Please note that if offered employment, candidates will be required to furnish a copy of their motor vehicle report (MVR) as part of the background check process.
Preferred Qualifications:
One (1) year using Microsoft Office Suite in a Professional setting, including responsibilities involving data entry, customer service communication, and telephone interaction.
One (1) year of experience using Microsoft Teams for workplace communication and collaboration.
One (1) year of office or administration work experience in a business or organizational environment.
Knowledge, Skills & Abilities:
Ability to establish and maintaining effective working relationships with a diverse population at all levels throughout the institution - and into the community.
Ability to communicate in a positive and effective manner, across various modalities.
Ability to balance multiple projects and tasks in a parallel to maintain attention to detail.
Outwardly contributes to a respectful, positive, and professional workspace.
Ability to establish work priorities, follow through, and meet established deadlines.
Strong judgment and critical thinking skills.
Ability to deliberately listen and communicate relevant information, anticipate problems, and offer suggestions for resolution.
Stress tolerant: maintains composure and professionalism in high-pressure or emotionally charged situations.
Handles criticism and challenges with calm and effectiveness.
Dependability: Demonstrates consistent reliability and accountability. Fulfills job responsibilities with a strong sense of duty and follow through.
Supplemental Information
Colorado Partnership for Quality Jobs and Services Act information:After careful review of this position and the duties that it performs, it has been designated in accordance with the Colorado Partnership for Quality Jobs and Services Act as a "Not Covered" position, it does not fall in the category of employees that are eligible for representation by COWINS, also known as the union. To learn more about this designation please visit this link: http://coloradowins.org/ Applicant Checklist & Minimum Qualifications:E-mail Address:All correspondence regarding your status in the selection/examination process will be conducted by email.Applicant Checklist:
Resumedetailing a summary of work history
Minimum QualificationsYour application as submitted is used to determine if you meet Minimum Qualifications. Please read the Minimum Qualifications and ensure that information in your application "draw correlations" to the Minimum Qualifications. Human Resources Analysts will not infer that you meet the Minimum Qualifications if information isn't detailed in your application. Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit.) Commitment to Equity, Diversity, and Inclusion: The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Auraria Campus is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Nicole Yanez atnicole.yanez@ahec.edu
Employer
State of Colorado
Address
See the full announcement by clickingthe "Printer" icon located above the job titleLocation varies by announcement, Colorado, --
Website
https://careers.colorado.gov/
