RO TECHNICAL RECORDS SPECIALIST 2

Idaho Division of Human Resources • Boise, ID • 1h ago

State of Idaho

Tax Commission Career Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date.

The Initial Data Operations department work unit is searching for an aspiring leader to become a Technical Records Specialist 2 specializing in subject matter expertise and working with their supervisor to develop the potential of staff.

Duties include training temporary and permanent staff, working on escalated issues, providing work direction, aiding staff development, updating procedures, and taking an active role in the mail and payment processing functions performed by the work unit.

These tasks rely heavily on a strong attention to detail, favor prioritization and organizational skills, utilize confidence in communicating with the public and businesses, and the capacity for deductive reasoning.

Initial Data Operations strives to create a welcoming and productive work environment with opportunities to learn, collaborate with coworkers, and develop career goals.

Responsibilities:

Resolve problems associated with staff assignments

Review work to ensure compliance with laws, regulations and policies

Answer questions requiring subject matter expertise

Review documents to determine appropriate actions, ensure accuracy of computations and compliance with policies and procedures

Research, analyze, and resolve complex problems in processing documents

Correct or reject incomplete or erroneously submitted documents

Contact taxpayers or their representatives to explain changes, actions, and errors, or resolve problems and gain compliance

Conduct fact-finding interviews to obtain or verify information

Approve changes and make modifications, adjustments or recalculations Interpret, apply, and provide information on laws, rules, requirements, and procedures

Review and analyze legal documents for discrepancies

Compose letters to address and resolve issues

Conduct one-on-one conversations with taxpayers and/or representatives to resolve complex discrepancies

Provide training to staff

Collaborate with others including attorneys or tax professionals

Minimum Qualifications:

Typically met by at least one year in each of the following areas.

Experience monitoring record systems to identify and correct errors

Experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs

Experience analyzing information and researching a variety of sources to identify and resolve problems or issues

Experience dealing with individuals from varying cultural and socio-economic backgrounds

Experience in stressful situations entering and retrieving data using a computerized record system composing and proofreading business correspondence

Why Join Us?

OUR VISION: Great people. Helping you. Serving Idaho.

OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.

OUR VALUES: Fairness, Accountability, Integrity, Respect.

What Do Our Employees Say About Us?

"I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."

"We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."

"My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

Follow us on LinkedIn (https://www.linkedin.com/company/idahotax/) or Facebook (https://www.facebook.com/idahotax) to learn more about us!

What's In It for You?

Affordable benefits including medical, vision, and dental insurance

PERSI defined benefit retirement plan

Paid sick and vacation leaves start accruing your first day

11 paid holidays per year

Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks

Permanent, full-time classified employment status after successful completion of an entrance probation

Working in an office environment with other talented and highly motivated individuals

Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise

The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)