Customer Service Representative

The First Citizens National Bank of Upper Sandusky • Upper Sandusky, OH • 8h ago

Purpose:

Provides prompt, tactful, friendly, courteous and efficient customer service in the processing of bank transactions, as well as assisting with reception coverage at the Main Office. Responsible for protection of the Bank's assets through adequate security and fraud prevention measures.

Essential Functions:

[Daily Activities]{.underline}

Reliably accepts and processes customer transactions consisting of:

--Cash and coin deposits

--Checking and savings deposits

--Mortgage, commercial, and installment payments

--Redeem Series E & EE Savings Bonds

--Cash checks

--Count and wrap coin

--Back-counter processing

--Collect fees for services where applicable

--Issue credit card cash advances

--Prepare cash and general ledger debits and credits

--Night deposit bags and daily mail deposits

--Issuance of Cashier Checks & Money Orders

--Knowledge of Bank's deposit products

Reconciles and balances cash drawer daily in accordance with Bank policy. Efforts to locate unresolved errors. Assures only minimum amounts of cash necessary for efficient teller operation according to policy.

Reception Duties: Answering all incoming calls and in-person inquiries. Correctly transferring incoming calls in a timely and professional manner. Perform word processing and other administrative support including, but not limited to, report and policy preparation, as well as faxing/scanning.

Maintains a clean working area according to policy. Personal appearance is neat and professional according to policy.

Granted authority to authorize Bank Cashier Checks by signature within assigned operating limits.

Complete Currency Transaction Reports for any cash transaction over $10,000 when required.

Responsible for monetary decisions & reporting situations regarding potential fraud.

Responsible for protection of the Bank's assets through awareness of unusual happenings or suspicious individuals.

Maintain appropriate security control of cash and other articles of value in adherence to security policy.

ATM balancing and reconciling as required.

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