Customer Service Representative

Robert Half • Elkhorn, WI • 10h ago

Description We are looking for a compassionate and organized Customer Service Representative to support energy assistance programs for households in need in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys guiding people through application processes, explaining services clearly, and delivering thoughtful support in a nonprofit setting. In this permanent role, you will help determine eligibility, maintain accurate records, and serve as a helpful point of contact for community members seeking assistance.

Responsibilities:

Conduct intake conversations with applicants, gather required records, and assess eligibility for available energy assistance services.

Assist individuals and families by answering questions, providing courteous service, and explaining program steps in a clear and respectful manner.

Enter, update, and maintain client information in databases and related systems with a high level of accuracy.

Review household and income details, using basic calculations to support eligibility determinations and program documentation.

Work closely with partner agencies and community resources to help address client needs and improve access to support.

Take part in outreach activities and community events to increase awareness of available assistance programs.

Provide responsive service to diverse populations, including older adults, veterans, people with disabilities, and families with children.

Protect sensitive information and follow established policies, procedures, and confidentiality standards in daily work. Requirements - Previous experience in customer service, call center support, or a public-facing service environment.

Strong verbal communication skills with the ability to explain information clearly and professionally.

Comfortable handling inbound and outbound calls while providing a positive customer experience.

Solid computer proficiency, including data entry and application or case-related record management.

Good numerical skills and attention to detail when reviewing income and household information.

Ability to stay organized, manage competing priorities, and work effectively in a fast-paced setting.

A service-driven approach with sensitivity to the needs of low-income households and vulnerable community members. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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