Inside Sales & Account Management

QPS EMPLOYMENT GROUP • Sturtevant, WI • 3h ago

JOB REQUIREMENTS: - Be a professional, well spoken, reliable individual who will do what is needed to build relationships - Heavy phone and email communication with both existing and potential customers is a must - Define problems, collect data, establish facts, and draw valid conclusions of customer requirements - Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables - Investigate, define, analyze and propose solutions to customer claims, problems with deliveries, returns and credits and ensure that appropriate actions are taken to resolve the same - Maintains, expands and qualifies a database of customer and prospect accounts and records of interactions with details of opportunities, inquiries, complaints, or comments - Communicate effectively with customers, both verbally and in writing, ensuring clarity and understanding while improving organizational reputation and goodwill - Deliver price quotations, terms of sales, delivery dates, etc., and prepare orders subject to the approval of the company - Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff - Collaborate with other departments such as engineering and scheduling to ensure customers\' needs are met - Maintain accurate and organized records of customer interactions and order details - Act as customer advocate internally and Jensen advocate externally - Visit existing customers to strengthen relationships and understanding of customer needs and expectations - Develops new business by analyzing current account potential; initiating, developing, and closing sales; recommending new applications and sales strategies - Researching potential leads from business directories, web searches, or digital resources - Qualifying leads from digital campaigns, conferences, references, tradeshows, etc - Presenting and delivering information to prospective customers - Answering potential client questions and follow-up call questions - Monitor and track quoting activities, follow up on outstanding quotes, and provide regular updates to sales team members and management - Close sales and work with client through closing process - Identify opportunities for sales expansion with existing customers - Arrange, prepare for and visit existing customers individually - Perform additional duties as required and or requested ** OTHER EXPERIENCE AND QUALIFICATIONS: - Minimum of 3-5 years of customer service, account management or inside sales within a manufacturing job shop - Excellent verbal and written communication skills - Excellent organizational, multitasking, planning and analytical skills - Extensive knowledge of customer service procedures and principles - Must be organized with strong attention to detail - Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor - Must be able to work both independently and as part of a team - Proficient in Microsoft Office Suite or related software - Must have ERP experience. Global Shop ERP experience is considered a plus - The ability to read blueprints is highly desired - Comfortable making cold calls and talking with new people extensively - Tenacity to handle rejection and continue on with a positive attitude when reaching the next potential client - Work in a collaborative office environment - Some customer site visits may be required - Prolonged periods sitting at a desk and working on a computer - Requires the ability to read written instructions, reports, and other documentation - Must be able to lift-up to 25 pounds at times - Wear appropriate PPE when in designated areas - Ability to safely enter and navigate areas where manufacturing activities are taking place ** APPLICATION INSTRUCTIONS: E-Mail a Rsum: racine@qpsemployment.com Apply Online: https://jobs.qpsemployment.com/jobs/809306 This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.

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