Back to Jobs search

MSP Account Manager

CAI • Annapolis, MD • 1h ago

MSP Account Manager

Req number:

R7839

Employment @type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated MSP Account Manager ready to take us to the next level! If you have hands-on experience in contingent workforce management and 5-8 years of account management experience in staffing or recruiting within the public sector, and are looking for your next career move, apply now.

Job Description

We are looking for an MSP Account Manager to manage end-to-end delivery operations for the contingent workforce program within the state of Tennessee, ensuring timely and quality requisition fulfillment for hourly and project work. This position will be full-time and remote. Candidates must be locally available within Nashville, Tennessee to meet regularly on client site(s) location as required or requested.

Only work authorizations that will not require sponsorship now or in the future will be considered.

What You'll Do

Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality requisition fulfillment for hourly and project work

Cultivate and maintain strong, long-term relationships with key client stakeholders & supplier partners, acting as the primary point of contact for all program-related matters

Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction

Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed

Provide Vendor Management System (VMS) training and assistance when needed to the client and/or suppliers

Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight

Collaborate with applicable sourcing teams to ensure a robust pipeline of qualified candidates for state-specific requirements

Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement

Identify areas for continual program improvement and process enhancements that align to program maturity

Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines

What You'll Need

Required:

Bachelor's degree in Business, Marketing, or a related field

5-8 years of experience in account management, staffing, or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts

Knowledge of engagement @types including Time and Materials (T&M) and Statement of Work (SOW) project delivery

Broad labor category support required (Healthcare/Medical, IT, Professional Services)

Prior Vendor Management System (VMS) application experience

Hands-on experience and knowledge of contingent workforce management

Proven ability to grow accounts and manage operational delivery

Strong client and partner relationship management skills and a customer-centric approach

Preferred:

Knowledge of state government structures and procurement processes

Previous experience with State of Tennessee government

Previous MSP Program experience preferred, for contingent workforce management programs

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Must be able to communicate with customers/team members over the phone and in person.

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

LI-NA1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

$90,000 - $100,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

CAI

Go to Apply

Share this job

Similar Jobs

Sales Manager - Agency & Brand

Comscore • Annapolis, MD • 1h ago

Management & Administrative

Job Title : Account Executive Location : Remote About the Role: We're looking for a motivated, relationship-driven sales professional passionate about advertising, data solutions, and client partnership. As a Sales Accou...

1h ago

Go to Apply

Principal Supply Chain Procurement Specialist - ECD

Northrop Grumman • Linthicum Heights, MD • 3h ago

Management & Administrative

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: None TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to...

3h ago

Go to Apply

IT Specialist (Data Management)

Joint Activities • Fort Meade, MD • 5h ago

Management & Administrative

Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must...

5h ago

Go to Apply

Account Manager

Ralliant • Annapolis, MD • 8h ago

Management & Administrative

Remote A Tektronix Account Manager is responsible for driving sales growth across an assigned geographic territory and/or set of named accounts by acquiring new customers, expanding penetration within targeted accounts,...

8h ago

Go to Apply

Senior Growth Marketing Manager

Indeed • Annapolis, MD • 8h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

8h ago

Go to Apply

Operations Management & Business Analytics Faculty Position (Open Rank), Non-tenure Track - #Faculty

Johns Hopkins University • Baltimore, MD • 11h ago

Management & Administrative

J ohns Hopkins Carey Business School invites applications for one non-tenure, practice-track faculty position in the discipline of Operations Management & Business Analytics to start in January 2027 or later. Carey B...

11h ago

Go to Apply

Manager, Commercial Operations

Catalent • Harmans, MD • 11h ago

Management & Administrative

Manager, Commercial Operations Position Summary: Work Schedule: Monday - Friday 8:00AM - 5:00PM 100% onsite Catalent's Baltimore/Harmans, MD (BWI) site is a leading facility supporting gene therapy development and manufa...

11h ago

Go to Apply

Senior Product Manager, Developer Experience

Confluent • Annapolis, MD • 13h ago

Management & Administrative

Location: Remote, United States Employment Type: FullTime Location Type: Remote Department Product Overview We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Conf...

13h ago

Go to Apply

Customer Service Specialist

ASR Group/Domino Sugar • Baltimore, MD • 23h ago

Management & Administrative

The ASR Group® family of companies make up the world's largest refiner and marketer of cane sugar. The companies produce a full line of grocery, industrial, foodservice and specialty sweetener products. Across North Amer...

23h ago

Go to Apply

Customer Service Specialist

Florida Crystals Corporation • Baltimore, MD • 23h ago

Management & Administrative

23h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)