GAIN SERVICES WORKER
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GAIN SERVICES WORKER
Salary
$51,505.20 - $77,370.72 Annually
Location
Los Angeles County, CA
Job Type
Full time
Job Number
49165A
Department
PUBLIC SOCIAL SERVICES
Opening Date
06/03/2026
Closing Date
6/17/2026 5:00 PM Pacific
Description
Benefits
Questions
Position/Program Information
DEPARTMENT OF PUBLIC SOCIAL SERVICES
WHEN TO APPLY:
We will be accepting online applications from Thursday, June 4, 2026, 8:00 a.m. (PT), until Wednesday, June 17, 2026, 5:00 p.m. (PT). All applications must be receivedbefore5:00 p.m. (PT) on Wednesday, June 17, 2026, to be accepted.
EXAM NUMBER:
49165A
TYPE OF RECRUITMENT:
We welcome applications from anyone.
APPLICANTS MUST MEET THE REQUIREMENTS BY THE LAST DATE OF FILING
Why work for us?
With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments, we provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.
We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.
WITHHOLD INFORMATION:
No withhold will be allowed. Required experience must be fully met by the last day of filing and clearly indicated on the application.
About this Position:
Develops and monitors individualized employment plans for GAIN (Greater Avenues for Independence) program participants and identifies and provides support services to GAIN participants.
Please view the classification specification:GAIN Services Worker (https://www.governmentjobs.com/careers/lacounty/classspecs/1065107?keywords=gain%20services%20worker&page@type=classSpecifications)
Essential Job Functions
Interviews and conducts group orientations of potential GAIN participants in offices or training sites and assesses the suitability of welfare recipients for participation in the GAIN Program.
Gathers and evaluates information to establish exemptions and deferrals from GAIN participation.
Determines clients' needs, assists them in obtaining support services, and consults with professionals including physicians and attorneys regarding impediments to GAIN participation.
Assists clients in identifying and overcoming barriers to achieving economic or financial independence.
Evaluates and interprets clients' work histories, educational screening test results to assess appropriateness of training programs initiated by the clients.
Works with GAIN participants in developing the Welfare to Work Plan Activity Assignment Contracts designed to provide appropriate services to enhance their participants' basic education and work skills.
Assists participants in determining the @type of supportive services needed and the amount of issuance necessary to cover the payment for these services. The @type of GAIN supportive services may include childcare, transportation, educational or vocational training related expenses and other ancillary expenses.
Develops mutually acceptable employment plans with GAIN participants based on outside assessments, work histories, educational achievements, needs for supportive services, and personal goals of participants.
Meets with service providers to resolve problems and to conciliate GAIN participants' disputes with service providers and/or agency policies.
Initiates money management services and financial sanctions for GAIN participants who repeatedly fail to comply with program requirements.
Conducts investigations into participant sanctions and determines if participants have good cause to lift the non-compliance sanction.
Prepares correspondence and records pertinent information in participant's case file.
Accesses interactive computer systems in conducting office interviews and case processing.
Requirements
REQUIREMENTS TO QUALIFY:
Two (2) years of employment counseling experience* in a GAIN environment**.
SPECIAL REQUIREMENTS INFORMATION:
*Employment Counseling Experience is defined as follows:
Conducts pre-employment workshops to prepare customers for the workforce.
Provides coaching to customers in a group or individual setting on job skills development and interviewing techniques.
Provides assistance to customers in locating and securing employment by coaching customers on resume preparation, interviewing strategies, networking exercises, and job search techniques.
Refers customers to appropriate training sources to improve job skills.
Contacts employers to solicit orders for job vacancies and records data of relevant jobs obtained.
Develops client's employability development plan.
Provides case management services and monitors and evaluated progress of clients in meeting long and short-term career objectives.
Provides information and referral to a range of vocational training and education and employment programs available.
Provides and/or refers specialized clients for vocational interest and aptitude assessment.
**GAIN (Greater Avenues for Independence) environment - services operating under the GAINprogram.
PHYSICAL CLASS:
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
LICENSE:
A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out job-related essential functions.
ENDORSEMENT OF COUNTY QUALIFICATIONS:
If you performed work that differs from the duties described in your class specification and you believe qualifies you for this opportunity, we will need to receive proof that you were officially recognized for doing that work by your department. This proof should be in the form of Verification of Experience Letter(s), signed by your Departmental Human Resources Manager. This must be provided within ten (10) calendar days from the last day of filing. That letter will be reviewed, verified, and approved if appropriate. If we don't receive that proof from you, then we cannot consider this @type of experience.
Additional Information
EXAMINATION CONTENT:
The examination consists of multiple choice and/or simulation assessment(s), weighted 100%, measuring the following areas:
Professional/Technical Knowledge (Social Work Interviewing and Case Management)
Written Expression
Reading Comprehension
Data Analysis and Interpretation (Including Mathematics)
Professional Potential
Generating New Ideas
Analyzing Information
Responsibility
Learning Quickly
Working to High Quality Standards
Coping with Uncertainty
Adapting to Change
Achievement
Willingness to Learn
Working Relationships
Using Time Efficiently
Applicants must meet the Requirements and achieve a passing score of 70% or higher on the examination in order to be placed on the Eligible List.
MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
TRANSFER OF TEST COMPONENTS:
If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.
TEST PREPARATION:
We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.
Various information can be found on our website athttps://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance."
Online practice tests are available athttps://www.shl.com/en-us/practice-tests (https://www.shldirect.com/en-us/practice-tests) /
ELIGIBILITY INFORMATION:
Applicants who received a passing score are placed on an eligible list in the order of their score group for a period of twelve (12) months.
VACANCY INFORMATION:
The list of successful candidates created from this exam will be used to fill vacancies throughout the Department of Public Social Services as they occur.
SELECTIVE CERTIFICATION LISTS:
For those who receive a passing score, we may establish a secondary list targeting additional qualifications for the following language specialties: AMESLAN, Arabic, Armenian, Cambodian, Cantonese, Farsi, Korean, Lao, Mandarin, Russian, Spanish, Tagalog, and Vietnamese. Candidates who wish to have their names placed on a language selective certification list must indicate their foreign language on the application supplemental questionnaire and pass a qualifying LA County language proficiency test on their ability to speak, read, AND write English and the specialty language.
The Department may also prepare selective certification lists by service areas.
APPLICATION AND FILING INFORMATION:
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.
Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.
We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.
We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging intohttps://governmentjobs.com/and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.
RomeoTeves@dpss.lacounty.gov
info@governmentjobs.com
talentcentral@shl.com
donot-reply@amcatmail.com
klent@hr.lacounty.gov
jmacam@hr.lacounty.gov
New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.
PLEASE REVIEW YOUR APPLICATION CAREFULLY AND COMPLETELY PRIOR TO CLICKING THE "SUBMIT" BUTTON
SOCIAL SECURITY NUMBER
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
NO SHARING OF USER ID, E-MAIL AND PASSWORD:
All applicants must file their application using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Public Social Services is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
TESTING ACCOMMODATIONS INFORMATION AND COORDINATOR CONTACT INFORMATION:
If you require an accommodation to fairly compete in any part of the assessment process, contact the following respective ADA/Testing Coordinators:
For online assessments:TestingAccommodations@hr.lacounty.gov
For written tests:LassandraHill@dpss.lacounty.govor call (562) 551-3384.
We require a completed Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the request. The sooner you contact us; the sooner we can respond and keep you moving through the process.
Tele@type Phone: (800) 735-2929
California Relay Services Phone: (800) 735-2922
Questions regarding this posting may be emailed, with the exam name, GAIN Services Worker, and exam number, 49165A in the subject line, toExamsUnit@dpss.lacounty.gov.
Department Contact Name: Romeo Teves
Department Contact Email:ExamsUnit@dpss.lacounty.gov
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.
Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone tele@type equipment may leave messages by calling the tele@type phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.
Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.
Veteran's Credit:
Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.
For more information on veteran's credit, please visit:https://file.lacounty.gov/SDSInter/dhr/205102\PPG\115.pdf
Revised September 2025
For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)
01
The response you provide on supplemental question 1 isVOLUNTARY. The information provided will haveNO IMPACTon your application, nor will it be used to determine your eligibility to participate in this or any future examination. This information will be used by the County for statistical purposes to enhance its homeless service programs.
Have you experienced any of the following homelessness or insecure housing situation(s) within the last two (2) years?
Lived in a car
Lived in a park
Stayed in a makeshift
Stayed in an abandoned
Stayed in a campground
Resided in an emergency shelter
Stayed in a hotel or motel
Stayed with friends or family members
Other
No, I have not experienced homelessness or an insecure housing situation.
02
We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. Register below domains and email addresses to your list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. We will not consider claims of missing notices to be a valid reason for re-scheduling an exam part.
@dpss.lacounty.gov
@hr.lacounty.gov
ExamsUnit@dpss.lacounty.gov
RomeoTeves@dpss.lacounty.gov
Jmacam@hr.lacounty.gov
klent@hr.lacounty.gov
info@governmentjobs.com
talentcentral@shl.com
noreply@governmentjobs.com
donot-reply@amcatmail.com
noreply@proctoru.com
Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.
I acknowledge that I have read and understood the above instructions.
03
The responses you provide on supplemental questions4 through 6will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. Be as specific as possible and include all information as requested. Please note that all information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.
I acknowledge that I have read and understood the above instructions.
04
If the experience gained was due to performing duties outside of your previous or current payroll title, please attach/upload approved Verification of Experience Letter(s) (VOEL) to support your claim and provide the following information:
Payroll Title:
Department:
Out-of-Class Assignment:
Dates of Employment:FROM (mm/dd/yr) - TO (mm/dd/yr)
Total Number of Years and/or Months of Experience:
Detailed Description of Job Duties Performed:
If you do not have out-of-class experience that meets the Requirements, please write "DOES NOT APPLY".
05
Did you attach proof of your Verification of Experience Letter (VOEL), DD214 or any other applicable document?
Yes, I have attached all necessary documents.
No, It is not applicable.
I will email the document(s) within ten (10) calendar days to ExamsUnit@dpss.lacounty.gov.
06
Did you fill out the online application completely and correctly outlining all related job experience in the Work Experience section of the application?
Note:For each position held you must provide the name and address of your employer, your job title, beginning and ending dates, and a detailed description of work performed on your application. Positions and/or experience grouped together will not be accepted as sufficient work experience. Each position must be outlined separately on your application.
Yes
No
07
Selective certification list may be prepared for the following language specialties: AMESLAN, Arabic, Armenian, Cambodian, Cantonese, Farsi, Korean, Lao, Mandarin, Russian, Spanish, Tagalog, and Vietnamese. Candidates who wish to have their name placed on a selective language certification list must indicate their foreign language by responding to supplemental questions8 through 10and pass a qualifying language proficiency test on their ability to read, speak, AND write English and the specialty language.
I acknowledge that I have read and understood the above instructions.
08
Do you know American Sign Language?
Yes
No
09
Are you proficient in Reading, SpeakingANDWriting any of the following languages?
Arabic
Armenian
Cambodian
Cantonese
Farsi
Korean
Lao
Mandarin
Russian
Spanish
Tagalog
Vietnamese
I am not proficient in all three language skills (Reading, Speaking, AND Writing) any of the above languages.
10
Do you have a Language Proficiency Certificate (s) issued by the County of Los Angeles, that indicates that you are proficient inall three language skills(Reading, Speaking, AND Writing)another language (s)?
(If yes, a copy must be attached to this application.)
Yes, I have attached a copy.
No, I do not have a language proficiency certificate.
I will email the document within ten (10) calendar days to ExamsUnit@dpss.lacounty.gov.
Required Question
Employer
County of Los Angeles
Address
**
Los Angeles, California, 90010
Website
http://hr.lacounty.gov
Please verify your email addressVerify Email
