Position: Administrative Support Professional
Schedule: Part-time, 20 hours/week (8:00 AM - 12:00 PM)
Location: Onsite (local candidates only)
Pay Rate: $37
Role Summary
Join our Global Customer Success (GCS) ML SBX team as a high-ownership Administrative Support Professional. In this role, you will operate as a strategic partner to management, serving as the operational engine for the group. You will drive cross-functional follow-ups, manage complex documentation pipelines, and provide actionable, data-driven insights that fuel team performance.
Key Responsibilities
Stakeholder Coordination: Proactively follow up on global action items and cross-departmental dependencies to ensure timely project milestones and clear communication.
Governance & Meeting Management: Lead the organization of team meetings, including complex scheduling across time zones, preparation of high-quality documents, and synthesis of actionable meeting minutes.
Content & Marketing Support: Collect, draft, and edit GCS marketing materials and internal communications (such as newsletters) to showcase team achievements and maintain visibility.
Data Analysis & Performance Tracking: Consolidate departmental data to identify operational trends. Maintain and update dashboards tracking KPIs and team performance. Prepare visualizations and summary papers for deeper root-cause analysis and decision-making.
Team Facilitation: Organize and facilitate small events and specialized meetings to optimize information flow, bridge communication gaps, and support team morale.
Other Projects: Tackle additional projects and requests as assigned by management.
Requirements
Hard/Technical Skills:
Data Visualization: Proficiency in Excel (Pivot Tables, VLOOKUPs, charting) and/or visualization tools like Tableau or PowerBI.
Business Writing: Ability to professionally draft and edit newsletters, executive summaries, and team communications.
Project Tracking: Experience with Smartsheet, Jira, Trello, or similar tools for monitoring global action items.
Office 365 Mastery: Advanced skills in managing calendars and document version control with SharePoint and Teams.
Soft Skills:
Analytical Curiosity: Proactive in identifying and investigating data trends; asks insightful questions beyond the numbers.
Diplomatic Persistence: Assertively pursues updates from global stakeholders while maintaining strong professional relationships.
Extreme Accountability: Demonstrates a "finisher" mentality-ensuring completion of tasks, sending meeting minutes, and closing out action items.
Education & Experience
Bachelor's Degree (BA/BS) required
Minimum 5+ years of experience in administrative, operations, or project support roles in a corporate environment
Preference for candidates with substantial corporate experience over entry-level candidates to ensure operational maturity
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
