Project Manager, Field Operations

Aspen Dental • South Carolina, South Carolina • 16h ago

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our current needs and planned growth we are seeking an individual to join our organization as a Project Manager, Field Operations that will be based remotely.

Job Summary

This role will join the Aspen Dental Field Support team. The Program Manager for Field Operations Implementation plays a critical role in driving successful deployment of new initiatives, systems and processes across field locations. This position ensures operational readiness, consistency, and scalability by coordinating cross-functional efforts, managing timelines, and leading pilot-to-launch execution strategies.

Core Competencies & Responsibilities:

Lead Implementation Projects : Plan, coordinate and oversee the rollout of new programs or operational processes within field operations.

Business Value Alignment & Outcome Driven : Create business cases, return on investments and executive level presentations.

Drive Pilot Success : Document scope of services for each project and analyze performance metrics and training; and create scalable playbooks for national deployment.

Cross-functional Collaboration & Leadership : Partner with key departments - including Operations, IT, Learning & Development, Communications, Marketing, Talent Acquisition, Human Resources, Scheduling Center and Product teams - to ensure smooth implementation and stakeholder alignment.

Change Management : Execute communication and training strategies that drive adoption, engagement and long-term sustainability.

Process Optimization : Identify opportunities for efficiency, standardization and continuous improvement across field operations.

Reporting & Insights : Track performance metrics, feedback from field teams; prepare regular updates for leadership.

Risk Management & Field Experience Focus : Anticipate potential implementation barriers, proactively develop mitigation plans and ensure resolution during implementation phases; inform management and leadership teams of any vendor, partner or customer issues or challenges.

Stakeholder & Prioritization Management : Balance stakeholder needs, create road maps, divisional calendars and align teams to drive business priorities and strategies.

Ethics & Values : Act with integrity and adhere to core values consistently.

Requirements/Qualifications:

Bachelor's degree or equivalent work experience in the business or healthcare industry.

5+ years of experience in program or project management. The preferred candidate will have a proven track record of helping healthcare organizations optimize and improve implementation in multi-site or field operations environment.

Certification or Experience with Lean, Six Sigma or process improvement methodologies.

Proficiency with project and change management tools (Monday.com, Asana, Jira, Smartsheet or similar.)

Experience with Microsoft SharePoint - including site creation, content management, permissions and workflow automation.

Demonstrates aptitude and interest in learning new systems and platforms.

Proven success in managing multiple projects, change management and progress reporting.

Ideal candidate also has operations acumen to understand implications of data, back-end services and operations on user experience.

Ability to be self-directed to solve business issues in implementation, to make decisions about and prioritize own work.

Entrepreneurial with a strong bias towards action.

Ability to lead without authority, building credibility across the organization.

Communicates effectively and listens actively.

Passionate advocate for our field and patients and the user experience.

Base Salary: $75,000 annually (Actual pay may vary based on experience, performance, and qualifications.)

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees

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