Job Title: Inside Sales Representative
Job Description
The Inside Sales Representative serves as the primary internal contact for a dedicated portfolio of customer accounts, managing approximately $5M in annual business. This role focuses heavily on account management, with the majority of time spent responding to customer email inquiries about parts, orders, and inventory status. The Inside Sales Representative supports the full sales cycle through account management, data analysis, quoting, expediting, and quality assurance, while collaborating closely with cross-functional teams to ensure a high level of customer satisfaction and account retention.
Responsibilities
Respond to high volumes of customer email inquiries regarding order status, inventory availability, and delivery timelines in a timely and professional manner.
Access and navigate the ERP system to review inventory levels, stock status, open orders, and incoming shipments to provide accurate information to customers.
Communicate regularly with purchasing and buyer teams to confirm purchase order placement, validate order accuracy, and resolve discrepancies.
Utilize business intelligence dashboards and reporting tools to analyze trends, forecast customer needs, and support proactive account management.
Provide accurate and timely quotes for new products, including reviewing customer prints and drawings when required.
Manage a consistent book of business of approximately $5M, maintaining strong, long-term relationships with assigned accounts.
Identify opportunities to expand product lines or increase part usage within existing accounts, while not engaging in cold calling or active outbound sales.
Expedite customer orders when necessary to meet critical needs and delivery deadlines.
Work to meet all established Key Performance Indicators (KPIs) related to responsiveness, accuracy, and account performance.
Represent the company professionally and courteously in all customer and internal interactions.
Partner with the Sales team to ensure account retention through seamless customer support, resource coordination, and order-related troubleshooting.
Perform data entry, quote support, record management, research activities, logistics coordination, and shipment scheduling in line with defined processes.
Manage all customer master data, including shipping conditions, contract pricing, contact information, CRM data, invoicing details, and order entry information.
Proactively drive account management activities while executing tasks that support the sales process and move opportunities forward.
Collaborate with cross-functional teams to identify, investigate, and resolve customer issues effectively.
Support and improve customer Vendor Managed Inventory (VMI) programs, including adding, changing, or deleting items to enhance service levels and profitability.
Follow company guidelines to establish selling prices and profit margins, and research and address profitability concerns when they arise.
Assist in preparing continuous improvement reviews and business reviews for customers.
Manage customer portals for demand planning, quote requests, and corrective actions to ensure accurate and timely information flow.
Build and maintain strong customer relationships, serving as a trusted consultative advisor to assigned accounts.
Promote additional products and services through weekly sales initiatives or company promotions when appropriate.
Perform other duties as assigned to support the sales organization and overall business objectives.
Essential Skills
Minimum 3-5 years of account management, inside sales, or closely related experience.
Proven experience in inside sales and account management with responsibility for a defined book of business.
Strong customer service skills with the ability to manage high volumes of email communication.
Intermediate to advanced proficiency in Microsoft Outlook, Word, and Teams.
Ability to read and analyze customer purchase orders, drawings, and vendor-supplied reference material.
Experience working with ERP systems to review inventory, orders, and shipments.
Ability to use business intelligence dashboards and reporting tools for trend analysis and forecasting.
Excellent verbal and written communication skills for both internal and external stakeholders.
Strong attention to detail and accuracy in quoting, data entry, and record management.
Ability to collaborate effectively with purchasing, sales, logistics, and other cross-functional teams.
Demonstrated reliability and consistency in attendance and performance.
Ability to learn and implement new technology and strategies quickly.
Additional Skills & Qualifications
Experience with SAP or similar ERP systems.
Experience in customer service within a sales or distribution environment.
Proven ability to manage multiple priorities and deadlines in a fast-paced setting.
Team-oriented mindset and willingness to assist colleagues and support broader team goals.
Ability to build consultative relationships and identify opportunities to grow business within existing accounts.
Comfort working with customer portals for demand planning, quote requests, and corrective actions.
Experience supporting or managing Vendor Managed Inventory (VMI) programs.
Work Environment
This is a hybrid role with a regular onsite schedule from Monday through Thursday, 8:00 a.m. to 5:00 p.m. The position is based in an office environment attached to a warehouse facility in Greenwood, providing close proximity to operations, inventory, and logistics teams. You will work primarily in a professional office setting using standard business technology such as ERP systems, business intelligence tools, Microsoft Outlook, Word, and Teams, as well as customer portals. The environment supports frequent collaboration with sales, purchasing, and other cross-functional colleagues, while also requiring focused time for email response, data analysis, and order management.
Job Type & Location
This is a Contract to Hire position based out of Greenwood, IN.
Pay and Benefits
The pay range for this position is $26.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Greenwood,IN.
Application Deadline
This position is anticipated to close on Jun 9, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
