Account Manager

Delta Western • Anchorage, AK • 2h ago

Job Summary

The Account Manager (AM) serves as an inside sales roleresponsible for strengthening, nurturing, and expanding relationships within an existing customer portfolio. This is a focused inside sales role dedicated to driving deeper engagement with current customers, increasing share of wallet, and proactively uncovering opportunities for additional products, services, and volume growth. AMs act as trusted advisors who understand customer operations, anticipate needs, and ensure a seamless, high-touch service experience that drives retention, loyalty, and long-term profitability.

Roles and Responsibilities

Serve as the primary inside-sales point of contact for an assigned portfolio of existing customers.

Deepen customer relationships through regular phone-based account reviews, proactive check-ins, and solution-focused conversations.

Identify and pursue additional share-of-wallet opportunities across all product categories (e.g., lubricants, DEF, heaters, tanks, coolants, oil analysis, tank monitoring, etc.).

Monitor customer buying behavior to spot gaps, competitive threats, or opportunities to increase product penetration and margin contribution.

Develop tailored upsell and cross-sell strategies aligned to customer needs, industry requirements, and operational timelines.

Coordinate with operations, logistics, and dispatch to ensure seamless service, accurate delivery scheduling, and rapid issue resolution.

Maintain detailed CRM records, update activity logs, document customer insights, and track opportunity progress through the pipeline.

Support contract renewals, margin management, pricing updates, and quote generation for recurring customer needs.

Partner closely with outside

sales to ensure clean handoffs, customer alignment, and a unified growth strategy for each account.

Track and report account-level KPIs including volume growth, share-of-wallet expansion, gross margin performance, customer retention, and churn risk.

Gather and share customer feedback, operational pain points, and competitive intelligence to support continuous improvement.

Perform all other duties as assigned.

Education and Experience

Bachelors degree in Business Administration, Marketing, or a related field preferred.

3-5 years of experience in inside sales, account management, or customer service, ideally in the energy, industrial, or distribution sectors.

Proven success in relationship building, solution selling, and account expansion.

Strong communication, negotiation, and customer-service skills.

Ability to work both independently and collaboratively within a team environment.

Proficiency with the MS Office Suite and CRM systems.

Familiarity with the fuel, lubricants, or energy industry is a plus.

Must possess a valid drivers license; occasional travel may be required for strategic customer visits or industry events.

Benefits

Employersubsidized medical, dental, and vision coverage for you and your family/dependents

Employerpaid life insurance, accidental death and dismemberment (ADandD), and shortterm and long-term disability coverage

9 company holidays

401(k) plan with a 4% company match plus an additional 3% discretionary contribution

Sick leave one hour accrued for every 30 hours worked

Up to $1,000 per year in charitable matched giving program to support causes and organizations you care about

Up to $5,250 per year in tax-free educational assistance to assist with career development and growth

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in thejob application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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