Delivery Senior Consultant, Workday Banking

Deloitte • Lake Mary, FL • 10h ago

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You'll Do

As a US Delivery Senior Consultant on the team, you will:

Review bank-related runbooks (processing calendars, cutoffs, rerun procedures), known issues, and interface dependencies.

Triage payment/settlement incidents (rejections, processing exceptions, file-related issues), approval bottlenecks, and security/access issues.

Coordinate with integrations/technical teams for file failures and confirm end-to-end resolution and audit traceability.

Support routine payment operations and exception management (maintain controls documentation and operational reporting to track volumes), failures, and turnaround time.

Maintain SOPs and knowledge base for repeatable processing and faster incident resolution.

Propose improvements to payment exception workflows, operational dashboards, and controls to reduce manual effort and improve timeliness.

Support more complex enhancements/projects such as improved monitoring/alerting, streamlined approvals, and enhanced reconciliation-support reporting.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationships

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Enterprise Operations as a Service offering provides services to meet our clients' needs for on-going operations of their technology and business process investments through multi-year contracts.

Deloitte's Center Talent Model has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the Center Talent Model provides high-quality services to our clients. Professionals aligned to the Center Talent Model work out of one of our specific Deloitte locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required:

Bachelor's degree

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Workday Banking and Settlement Certified and/or Workday Financials Management

5+ years of Workday Financials experience to include the following;

Experience in Banking and Settlements domain fundamentals (bank accounts, settlements, payments, bank statements, reconciliation concepts, cutoffs/timelines)

Experience working on triage, issue resolution, and incident management

Client facing operational support

Delivery Center Location & Travel Requirements:

Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)

Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location

Travel Requirement: Maximum of 10% overnight travel for client or project purposes

Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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