BH Administrative Assistant I

Assistance Plus • Benton, ME • 8h ago

Salary Range $18.00 - $20.00 Hourly

Position Type Full Time

Description

Assistance Plus is seeking a detail-oriented individual to join our team as a Behavioral Health Administrative Assistant I. This position will assist the Behavioral Health department with administrative support tasks.

This is a full time (40 hours per week) position, located at our Benton Office.

Duties include and are not limited to:

Accepting and promptly processing referrals for DLS, Skills, DSP, adult case management, and children's case management services as needed to assist the Referral Specialist

Maintaining the referral spreadsheets for DLS/Skills/DSP/Children's, and Adult Case Management as needed to assist the Referral Specialist

Reviewing all paperwork for accuracy prior to updating certification in CareVoyant and/or giving to QA department

Providing excellent customer service by responding within the current business day to all forms of communication such as: phone calls, voicemails, emails, etc.

Informing Director of BH of any client complaints and reportable client incidents

Following and remaining current with policies and protocols set forth by the Agency, Office of Adult Mental Health Services, Division of Licensing and Regulatory Services and MaineCare Benefits Manual

Establishing and maintaining professional boundaries with clients

Maintaining strict confidentiality of client and staff information

Maintaining all requirements of the AMHI Consent Decree as it pertains to providing client services

Providing coverage support for other Administrative Assistants

Confirming qualifying diagnosis information and scanning into CareVoyant

Tracking when documents have been completed and ensuring timely signatures before assigning tasks for clinical signature

Following up with employees on pending due dates to prevent tardiness

Processing incoming faxes and emailing/coding accordingly

Keeping the SOP manual for administrative tasks for BH Programs up-to-date

Sending daily Kepro downloads to all BH staff and supervisor of staff

Scanning bi-directional forms in CareVoyant

Scanning Initial/Annual Packets in CareVoyant

Performing OPT tasks such as scheduling and processing referrals/paperwork as needed to assist the OPT Department

Performing other duties as assigned

Qualifications

Position Requirements:

Proof of vehicle insurance at $50K/$100K and a valid Maine driver's license are required

High school diploma or equivalent is required.

Minimum of two years of previous office experience is preferred.

Excellent verbal, written, interpersonal, communication, and presentation skills

Must be 18 years of age or older

Intermediate skill level with Microsoft 365, Word, Excel, and Teams

Ability to maintain confidentiality

High level of attention to detail

Benefits:

Generous Earned Benefit Time

Mileage reimbursement

Working in a team-oriented environment

12 paid holidays per year

Agency-paid life insurance in the amount of your annual salary with a max of $50K

Agency-paid Short-Term Disability

Medical, dental, and voluntary insurances

401K Retirement Plan

Employee Assistance Program (EAP)

Assistance Plus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Go to Apply

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