Digital Foundry Operate & Innovation BPO/BPaaS Manager

Deloitte • Baltimore, MD • 2h ago

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on 06/30/2026.

Work you'll do

As a BPO/BPaaS Manager Digital Foundry, Operate, & Innovation team, you will be responsible for...

Leading insurance-focused operate and implementation engagements across business process outsourcing and business process as a service environments

Defining and executing global resource and coverage strategies, leverage models, and productivity approaches to support scalable service delivery

Driving the design and adoption of automated operational solutions, including ticketing and monitoring capabilities

Managing cross-functional teams to deliver client outcomes, operational improvements, and program objectives

Advising client stakeholders on transformation opportunities across insurance operations, service delivery, and managed services models

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationships

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to mentor and provide clear guidance to others

The team

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings.

Qualifications

Required:

6+ years of consulting, operate, or implementation experience in the insurance industry

2+ years of experience in business process outsourcing or business process as a service related to insurance operations

2+ years of leadership experience defining global resource and coverage models, leverage models, productivity models, and automated solutions such as ticketing and monitoring

Bachelor's degree or equivalent professional experience

Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.

Limited immigration sponsorship may be available.

Preferred:

Master's degree in computer science, information systems, or another technology-related field

5+ years of experience managing global service delivery across multiple centers

5+ years of experience applying Software Development Life Cycle methodologies, including Agile, Scrum, and Rational Unified Process

3+ years of experience in one or more of the following industries: Financial Services, Life Sciences, Manufacturing, Technology, Retail, or Media

6+ years of experience presenting recommendations to client stakeholders, including technical and non-technical audiences

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $135,000 to $265,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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