Access Services Library Assistant (Library Assistant 2)
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Access Services Library Assistant (Library Assistant 2)
Salary
$40,685.00 - $60,714.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-50587-25040
Department
Department of Education
Division
ED St Lbry
Opening Date
06/02/2026
Closing Date
6/15/2026 11:59 PM Eastern
Job Code
25040
Position Number
00046235
Union
AFSCME
Bargaining Unit
A1
Pay Group
ST04
Bureau / Division Code
00162500
Bureau / Division
Bureau of State Library
Worksite Address
607 South Drive
City
Harrisburg, Pennsylvania
Zip Code
17120
Contact Name
Ellen Shenk
Contact Phone
717.783.5969
Contact Email
ellshenk@pa.gov
Description
Benefits
Questions
THE POSITION
Join an organization where learning and community engagement come together. As an Access Services Library Assistant, you play an important part in helping patrons find what they need. This is an advanced library clerical position in the Access Services section of the State Library involving the application of complex and technical library procedures. This role offers a positive setting where your ideas and teamwork matter. You will help keep library services running with energy and purpose.
DESCRIPTION OF WORK
This position supports daily library operations by carrying out advanced clerical tasks in the Access Services section. The role focuses on circulation work, patron assistance, stacks care, and collaboration across departments. As a Access Services Library Assistant, you will perform the following duties:
Procedure Support: Identify and organize Access Services procedures with colleagues
Circulation Work: Handle circulation tasks and resolve inquiries using the ALMA Integrated Library System
Patron Assistance: Assist visitors at service points including scheduled reference desk coverage
Stacks Maintenance: Carry out shelf reading, paging, inventory work, and special projects using multiple classification systems
Interlibrary Loan: Support interlibrary loan processes and locate overdue or missing items
Collection Prep: Sort and prepare materials for discard, rehousing, or bindery
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00046235) .
Work Schedule and Additional Information:
Full-time employment
Work hours: Monday and Friday - teleworking normal 8:30 AM - 5:00 PM hours. In-office days Tuesday, Wednesday, and Thursday 9:30 AM - 6:00 PM to accommodate library open hours.
Telework: You may have the opportunity to work from home (telework) part-time, up to two days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of library - clerical experience;or
One year as a Library Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration).
An associate degree or equivalent training with major course work in library science may be substituted for the required experience.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Commonwealth employees who wish to use their seniority rightsmustapply to the internal posting for their seniority rights to be considered.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Library Assistant 1 for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
How many years of full-time library-clerical experience do you possess?
2 years or more
1 but less than 2 years
Less than 1 year
None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
05
How much college coursework have you completed in Library Science? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org"target=_blank") and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Conferred Associate's degree or higher
60 credits or more
30 but less than 60 credits
Less than 30 credits
None
06
CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
07
WORK BEHAVIOR 1 - LIBRARY CIRCULATION MANAGEMENT
Performs library circulation procedures in Alma, the State Library's Integrated Library System (ILS). Enters and maintains patron library records/cards, checks books in and out, and troubleshoots circulation inquiries. Responsible for circulation processes at the desk and online.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience performing ALL of these library circulation procedures in a library ILS system: creating and maintaining patron records, checking materials in and out, helping patrons locate items, and using reports from circulation ILS to manage workflows.
B. I have experience performing AT LEAST ONE of these library circulation procedures in a library ILS system: creating and maintaining patron records, checking materials in and out, helping patrons locate items, and using reports from circulation ILS to manage workflows.
C. I have successfully completed college-level coursework related to information technologies or library science.
D. I have NO experience or coursework related to this work behavior.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to library circulation management.
Your level of responsibility.
09
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
10
WORK BEHAVIOR 2 - CUSTOMER SERVICE IN A LIBRARY SETTING
Provides customer service at the library service desk and online. Communicates with library researchers to gather accurate materials to address professional library inquiries or requests via phone, in-person, or virtually. Forwards complicated inquiries to staff for follow-up. Works with State Library staff on library specific outreach, engagement, and instruction with a customer service priority.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience providing customer service related to library services addressing patron inquiries or requests with appropriate responses or materials.
B. I have experience providing customer service addressing inquiries or requests with appropriate responses or information. This was NOT related to library services.
C. I have successfully completed college-level coursework or training related to community engagement, or public speaking.
D. I have NO experience or training related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to customer service, including subject area.
Your level of responsibility.
12
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University/Training
Course Title
Credits/Clock Hours
13
WORK BEHAVIOR 3 - LIBRARY COLLECTIONS MAINTENANCE
Maintains and organizes library materials in accordance with the Dewey Decimal System and Library of Congress Classification. Uses Alma, Evergreen, Sierra or industry standard similar Integrated Library System (ILS) to identify missing items and correct cataloging deficiencies. Performs routine stacks maintenance in shelf reading, paging materials, and collecting items from outside book drop. Provides recommendations for improvements.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience maintaining and organizing library materials in accordance with the Dewey Decimal System and Library of Congress Classification. I have identified missing items or cataloging deficiencies AND provided recommendations for improvements.
B. I have experience maintaining and organizing library materials in accordance with the Dewey Decimal System and Library of Congress Classification. I have identified missing items or cataloging deficiencies BUT DID NOT provide recommendations for improvements.
C. I have successfully completed college-level coursework related to cataloging or information organization.
D. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to library and collections maintenance.
Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
