Bring your operational rigor and problem-solving mindset to a role where your work directly strengthens customer outcomes, controls, and performance. You will partner across Legal, Operations, Technology, Risk, Compliance, and Controls to modernize how litigation accounts move through the system. This is a high-visibility opportunity to lead meaningful change, build credibility with senior stakeholders, and expand your scope across process, governance, and technical delivery. You will join a team that values clarity, disciplined execution, and continuous improvement.
Job summary:
As a Collections Litigation Manager in the Collections Litigation team, you own critical processes and controls that govern how severely past-due accounts move through the litigation lifecycle. You help ensure inventory is managed with strong governance and that operational decisions support customer-appropriate outcomes and regulatory alignment. You translate business needs into reliable technical enablement and drive delivery in partnership with Technology. You build strong cross-functional relationships and bring transparency, structure, and momentum to complex work.
In this role, you will also support oversight of external law firm partners to ensure they operate within well-tested controls and meet JPMorganChase requirements. You will monitor trends, identify risks early, and drive durable fixes that reduce rework and friction. You will help convert policy, legal, and regulatory changes into clear operational requirements and measurable improvements. Your work supports responsible recovery efforts on severely past-due auto and credit card accounts.
Job responsibilities:
Own litigation account movement processes to ensure accurate, timely, and well-controlled transitions through the litigation workflow
Define cross-functional handoffs, roles, service-level expectations, escalation paths, and exception handling
Identify process breaks and control gaps, escalate emerging risks early, and drive root-cause remediation
Lead business ownership for litigation-related technical capabilities, including requirements, testing, release readiness, and stabilization
Prioritize and manage an improvement backlog informed by production performance and user feedback
Govern litigation inventory through clear triage logic, aging management, and disciplined throughput controls
Build and maintain daily, weekly, and monthly monitoring to track constraints, exceptions, and performance trends
Partner with stakeholders to resolve systemic issues and ensure inventory decisions align to policy intent and customer treatment expectations
Translate legal, policy, and regulatory changes into operational and system impacts with sustainable controls and measurements
Own book-of-work governance, including intake, sizing, prioritization, dependencies, sequencing, and communications
Produce executive-ready updates that clearly communicate milestones, risks, trade-offs, and decisions needed
Required qualifications, capabilities, and skills:
Demonstrated experience owning complex, regulated workflows in collections, recovery, litigation operations, legal-adjacent operations, or process governance
Experience overseeing third parties (such as vendors or external partners) with a focus on controls, performance, and compliance expectations
Proven ability to partner with Technology through end-to-end delivery (requirements, testing, rollout, and post-release stabilization)
Strong command of inventory governance, triage frameworks, escalation management, and operational performance management
Demonstrated ability to design, implement, and monitor sustainable controls in a regulated environment
Ability to analyze operational data, identify root causes, and drive measurable process improvements
Strong stakeholder management skills across Legal, Compliance, Risk, Controls, Technology, and Operations
Clear, concise, executive-ready written and verbal communication skills
Strong documentation discipline for procedures, controls, and decision rationales
Ability to manage multiple priorities, dependencies, and deadlines while maintaining quality and control integrity
Preferred qualifications, capabilities, and skills:
Familiarity with collections litigation workflow, decisioning, and case management platforms
Experience with work management tools (such as Jira or similar) and structured delivery practices
Exposure to law firm operations, litigation inventory strategy, or end-to-end litigation lifecycle management
Experience implementing or improving third-party control frameworks and ongoing monitoring routines
Demonstrated experience converting policy or regulatory change into operational requirements, controls, and reporting
Additional information:
Visa sponsorship is not available for this position.
Work schedules will be full-time in office, on a 40-hour per week schedule.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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