Leader, Sales Operations (Must have CRO Industry Exp.)

Cytel • Lansing, MI • 8h ago

Position Overview:

The Sales Operations Lead is a strategic enterprise leader responsible for setting direction and driving performance across the global sales organization. Operating across functions, this role translates corporate strategy into scalable operating models, processes, systems, and policies that enable growth, efficiency, and long-term business success.

This role addresses highly complex and ambiguous business challenges, leveraging deep expertise and judgment to assess intangible variables, identify systemic issues, and deliver forward-looking solutions. The Sales Operations Lead influences executive decision-making and policy, leads through senior management layers, and makes high-impact decisions with significant long-term implications for company performance.

How you will contribute:

Define and execute the sales operations strategy aligned with enterprise goals, translating business priorities into scalable processes, performance frameworks, and operating models

Evaluate complex, cross-functional challenges and implement data-driven solutions that drive long-term revenue growth and operational effectiveness

Partner with executive leadership to shape sales strategy, influence policy, and support critical decisions related to forecasting, resource allocation, and go-to-market execution

Oversee and optimize sales processes, systems, and tools to improve forecasting accuracy, pipeline visibility, and overall productivity

Lead global sales planning, including territory design, quota setting, capacity modeling, and performance management

Direct sales compensation strategy and execution, ensuring alignment with company objectives and financial targets

Build, lead, and develop high-performing teams through senior leaders, driving accountability, capability development, and organizational alignment

Establish governance, metrics, and controls to ensure operational consistency, compliance, and data integrity

Partner cross-functionally to enable scalable growth and cohesive revenue operations

Here at Cytel we want our employees to succeed and we enable this success through consistent training, development and support. To be successful in this position you will have:

Bachelor's degree in Business, Finance, or related field (or equivalent experience); advanced degree preferred

12 -15+ years of progressive experience in Sales Operations, Revenue Operations, or related functions

7+ years of leadership experience managing team

Proven ability to operate at both strategic and executional levels within complex organizations

Deep expertise in sales processes, forecasting, analytics, compensation, and CRM systems

Strong financial acumen and experience partnering with Finance on revenue and planning processes

Demonstrates strategic thinking by translating complex, ambiguous business challenges into clear, enterprise-level strategies and actionable plans balancing risk, speed, and long-term business outcomes

Influences executive stakeholders through compelling communication, sound judgment, and the ability to align diverse perspectives on critical business decisions

Leads and develops high-performing teams by setting clear direction, fostering accountability, and building leadership capability across multiple organizational levels

Applies strong analytical rigor to drive data-informed decision making and identify opportunities for operational and commercial improvement

Drives organizational change by effectively leading transformation initiatives and ensuring adoption of new processes, systems, and ways of working

Why Cytel?

Cytel is a Global CRO providing ground-breaking biostatistical software and services to large pharma and emerging Biotech clients globally. With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

At Cytel, our focus is to provide you with a comprehensive and competitive total reward package. In addition, our world class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

Cytel Inc. is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, colour, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Cytel Inc. is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Cytel

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