Admin Support Specialist

Motus • Chicago, IL • 1h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13500986 Motus\ \ United States\ \

Motus is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. Combining 80 years ofexpertisewith innovative technology, Motus enables organizations tooptimizespendand increase productivity across their workforce. With solutions purpose-built to enable data-driven insights and strategic decision making, Motus is the preferred vehicle reimbursement partner to top Fortune 500 companies globally.

At Motus,werededicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy,WorkSmart,WorkAnywhere, andWorkTogether.

Position Description:

TheAdminSupport Specialistis responsible fordelivering high-quality support to customers and platform administrators while serving as an escalation point for complex issues. This role combines customer support, troubleshooting, data analysis, and cross-functional collaboration to ensure a seamless customer experience and drive long-term customer satisfaction.

The ideal candidate is a proactive problem solver who can manage escalated support cases, analyze program performance, create custom reports, andprovidestrategic insights to both customers and internal teams. This role works closely with Customer Success, Operations, Product, and Leadership teams to improve processes, mitigate customer risk, and support customer retention efforts.

Position Duties:

Providetimely, professional support to customers and platform

administrators through troubleshooting, issue resolution, and ongoing product guidance

Manage and resolve escalated customer issues, ensuring accurate

communication, ownership, and follow-through to resolution

Investigate and troubleshoot platform, reporting, and operational

issues by collaborating with internal teams when necessary

Create custom reports, dashboards, and program analyses to support

customer needs and business objectives

Adhere to department SLAs, KPIs, and quality metrics

whilemaintaininga high standard of customer experience

Provide continued education and training to admins who

needadditionalsupport or product guidance

Support internal knowledge sharing by assisting team members with

complex cases and contributing to operational best practices

Collaborate with leadership and Customer Success Managers to

proactivelyidentifyand flag customers who may be at risk of churn

Serve as a subject-matter expert andassistDriver Support Specialists

with critical issues, questions, and complex cases

Document recurring issues, solutions, and process improvements to

help scale support operations

Desired Skills & Experience:

2+ years in a customer support or operations role (experience as a Driver Support Specialist or similar preferred)

Comfortable working with dashboards, admin tools, and internal systems

Excellent written and verbal communication skills with strong attention to detail

Advanced Excel skills required; experience using XLOOKUP and other advanced formulas strongly preferred.

Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment

Ability to collaborate effectively ac\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI284892469

Motus

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