This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12804897 Motus\ \ United States\ \

Motus is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. Combining 80 years of expertise with innovative technology, Motus enables organizations to optimize spend and increase productivity across their workforce. With solutions purpose-built to enable data-driven insights and strategic decision making, Motus is the preferred vehicle reimbursement partner to top Fortune 500 companies globally.

At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere and WorkTogether.

Position Description:

As the Operations System Manager, you will play a pivotal role in optimizing and leading all aspects of the operational systems that drive our Operations department. This position requires a seasoned professional with a deep understanding of various post-sale functions, SaaS operations, project management, and a consistent track record of implementing artificial intelligence (AI) into support functions.

Position Duties:

Be responsible for the administration and optimization of key

Operations systems and tools, including vendor management, research, and Help Center design.

Collaborate with cross-functional teams to identify and address

system bottlenecks and continuous improvement initiatives to increase accuracy and operational efficiency.

Apply your expertise to implement AI solutions such as a chatbot

within support functions, improving response times, ticket deflection, and customer satisfaction.

Work closely with internal teams to integrate AI or automation

features into existing and new systems.

Evaluate existing processes and workflows, finding opportunities for

improvement and automation.

Implement standard processes to streamline operations and improve

overall system performance.

Coordinate the planning, execution, and delivery of operational

projects.

Ensure projects are completed on time, within scope, and meet

high-quality standards.

Collaborate with cross-functional teams, including product

development, customer support, and IT, to align operational systems with company goals.

Prioritize comprehensive documentation to ensure knowledge transfer

and standardization.

Anticipate, recognize, and work through issues or setbacks

independently.

Prioritize and work effectively in an environment with opposing

demands.

Lead team members, from recruiting to onboarding and training to

performance management.

Desired Skills and Experience:

Minimum of 5 years of experience in operations management within a

SaaS environment.

Shown experience implementing AI solutions within support functions.

Successfully implemented a chatbot in a support environment

Strong project management skills with a track record of successful

project delivery.

Experience applying agile best practices and methodology for backlog

and sprint management.

Shown expertise as a Zendesk administrator, with the ability to use

Zendesk functionalities for efficient support system performance.

Proficiency in telephony platform administration within a call

center.

Deep understanding of operational systems, workflows, and standard

methodologies.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to thrive in a fast-paced, dynamic environment.

Where required b\ \ \ \ Equal employment opportunity, including veterans andindividuals with disabilities.\ \

PI273608391

Motus

Latest Jobs

Systems Manager, Operations