?? Now Hiring: Customer Service Representative100% ONSITE | Enfield, CT | No Remote WorkFor immediate consideration, please email your resume and interview availability to (fbambery@astoncarter.com.com) ASAP today. I am conducting interviews this week and looking to hire immediately.
Are you someone who loves helping people, thrives in a fast-paced office, and wants to be part of a team where your voice truly matters? If you're looking for a stable, full-time, in-person role with real growth potential-this is the opportunity for you.
We're actively hiring a Customer Service Representative to join our onsite team in Enfield, CT. This is a front-line role at the heart of our daily operations, where you'll make a real impact by assisting customers, solving problems, and keeping everything running smoothly.
?? This position is fully on-site. Remote or hybrid work is not available. If you enjoy working face-to-face with a team in a professional office setting, you'll feel right at home here.
?? What You'll Be Doing
As a key member of our customer service team, you'll be the friendly, professional voice our customers rely on:
Handle high-volume inbound calls with confidence, clarity, and professionalism
Answer customer questions about services, orders, invoices, and payments
Research and resolve issues using internal systems and tools
Follow up on unresolved inquiries to ensure nothing slips through the cracks
Investigate billing discrepancies and misapplied payments to maintain accurate accounts
Route calls to the appropriate departments when specialized support is needed
Accurately document customer interactions, outcomes, and call details
Enter customer orders and provide service recommendations with precision
Spot patterns or recurring issues and proactively alert supervisors
Suggest improvements to enhance customer experience and efficiency
Support and help train new team members as the department grows
Maintain punctual, dependable attendance and adapt to evolving business needs
Represent the company with professionalism in every interaction
? What We're Looking For
You don't need to know everything-we'll train you-but you should bring:
1-3 years of customer service, call center, or office experience
Clear, confident verbal and written communication skills
Strong typing and data entry accuracy
Proficiency in Microsoft Excel, Word, and Outlook
Ability to multitask and stay organized in a busy environment
A detail-oriented mindset and problem-solving attitude
Comfort learning and using customer service software
Basic math, reading, and writing skills
High school diploma or equivalent
? Bonus Points If You Have
Prior experience in customer service or call center environments
Experience in the refuse or waste services industry
A genuine passion for delivering outstanding customer experiences
Interest in long-term career growth into sales, billing, or dispatch
Comfort working in a structured, high-energy office setting
?? Work Environment & Schedule
Full-time, 100% ON-SITE position - no remote work
Located in a beautifully renovated, modern office in Enfield, CT
Schedule: Monday-Friday, 8:30 AM - 5:00 PM
Family-oriented, supportive, and collaborative office culture
Desk-based role using phones, computers, and office systems
Clear pathways for growth and advancement within the company
?? Why You'll Love It Here
? Stable, full-time work
? Supportive team environment
? Newly renovated office space
? Clear growth opportunities
? Hands-on, engaging workday
? No night or weekend shifts
If you're ready to bring your energy, skills, and customer-first mindset to a dynamic, in-person team, we'd love to meet you.Job Type & Location
This is a Contract to Hire position based out of Enfield, CT.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Enfield,CT.
Application Deadline
This position is anticipated to close on Jun 3, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
