Assistant Front Office Manager

Hyatt • Bastrop, TX • 2d ago

Description:

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the hotel's front desk. This role helps ensure exceptional guest experiences, efficient operations, and compliance with hotel standards and policies.

Key Responsibilities

Assist in managing daily front office operations.

Supervise, train, coach, and motivate front office team members.

Ensure smooth guest check-in and check-out processes.

Handle guest concerns, complaints, and special requests professionally and promptly.

Monitor room availability, occupancy, and room assignment procedures.

Support revenue optimization efforts through upselling and room inventory management.

Ensure compliance with hotel policies, procedures, and brand standards.

Prepare schedules and assist with payroll administration.

Conduct shift briefings and communicate operational updates to staff.

Maintain high standards of guest satisfaction and service quality.

Coordinate with housekeeping, maintenance, reservations, and other departments to ensure seamless guest experiences.

Assist with reporting, audits, and front office financial controls.

Serve as Manager on Duty when assigned.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.;

Qualifications:

Qualifications

Minimum 1 year of hotel front office experience, including supervisory responsibilities.

Strong knowledge of hotel property management systems (PMS), such as Opera or similar platforms.

Excellent customer service, communication, and problem-solving skills.

Ability to lead and develop a diverse team.

Strong organizational and multitasking abilities.

Proficiency in Microsoft Office applications.

Flexibility to work evenings, weekends, and holidays as needed.

Skills & Competencies

Leadership and team management

Guest relations and conflict resolution

Operational planning and organization

Revenue awareness and upselling techniques

Attention to detail

Professional appearance and demeanor

Time management and decision-making

Physical Requirements

Ability to stand and walk for extended periods.

Ability to work in a fast-paced hospitality environment.

Primary Location: US-TX-Bastrop - Austin

Organization: Hyatt Regency Lost Pines Resort and Spa

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office

Req ID: BAS007139

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

Go to Apply

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