This position will require a positive attitude, teamwork, organization, and leadership. Being a General Manager in the hospitality field requires someone with impeccable credentials and wonderful people skills. Success requires a strong leadership background, top-notch interpersonal skills, a keen eye for detail, and an innovative spirit. Leading by example will generate the @type of team we aspire to grow at all of our Frank Hotels properties.
Job Description & Responsibilities:
Recruitment, hiring, training, and oversight of staff
Be informed and knowledgeable about state laws, company policies and procedures, and enforce compliance with staff
Effectively handle disciplinary measures for varied offenses including company policy violations, in a prompt, professional, and effective manner
Create and manage staffing schedules
Interaction with Housekeeping staff, Maintenance, and Front Desk
Interaction with the Corporate Office
Document, track, balance, and submit petty cash reports and receipts
Submission of reports and documents to Corporate
Process/submit payroll and payroll-related paperwork on time
Inventory management & ordering (Submitted to Corporate)
Manage overall expenses and budgets in partnership with Operations Manager
Maintain organized and detailed documentation of incidents on property
Manage guest experience by ensuring quality and cleanliness standards, customer service, and maintenance of property(ies)
General property upkeep - being aware of maintenance issues, working with upper management on improvements, suggestions, liaison with vendors and subcontractors as necessary, etc.
Guest management - checking guests in, out, handling customer service, accepting reservations by phone, internet, email, and in person
Timely reconciliation of booking engines
Professional and effective responses to online reviews
Payment processing - reservations, cancelations, fees, and charges applicable to guest stays
Appropriately utilize team members to improve hotel operations -- teach, inspire, grow, and delegate
Act as a responsible party for the property(ies) -- the General Manager is the end all be all for what happens at the property(ies) they are assigned
Our general managers fill shifts at the front desk each week as well as fulfilling the duties of manager
Job Qualifications:
Have previous hospitality experience
Have managerial experience including oversight of personnel
Understand property management systems
Be able to communicate in writing, in person, and by phone in English
Be professional in demeanor and attitude
Be reliable and accountable for your actions and those of your staff
Be an effective leader, someone team members respect and can learn from and aspire to
