Business Technology Analyst

U.S. Bank • Charlotte, NC • 6h ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Performs quality assurance engagement for Correspondent and HFA mortgage lending platforms and integrations, ensuring strong alignment between onshore coordination and offshore execution within a hybrid operating model. Provides guidance to test leads and extended teams while embedding rigorous testing practices and quality governance throughout release cycles. Partners cross-functionally with product, development, business operations, and change management teams to drive effective collaboration and contribute to the resolution of complex testing challenges. Leverages tools such as JIRA and PractiTest to support test documentation, coverage analysis, defect tracking, capacity planning, and data-driven reporting, while continuously enhancing testing methodologies and promoting standardization across Home Lending Delivery. Maintains strong communication, supports cross-training of testing resources, and ensures work details enable clear, actionable reporting for stakeholders at all levels of management.

Basic Qualifications

Bachelor's degree, or equivalent work experience

Five or more years of direct experience (including project lead responsibilities), or eight or more years of related experience

Preferred Skills / Experience

Mortgage industry experience, preferably within Correspondent and HFA channels

Exposure to test automation, with a preference for Selenium

Strong stakeholder engagement skills across business, technology, and management teams

Excellent organizational, analytical, and problem-solving capabilities

Advanced knowledge of project management methodologies

Ability to identify, analyze, and resolve exceptions using data-driven insights

Strong verbal and written communication skills

Proactive, self-directed mindset with the ability to take ownership and drive outcomes in a collaborative environment

This role does not support Visa sponsorship

This role requires working a Central Time Zone schedule

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

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