CSR

Gerber Collision & Glass • Shelbyville, TN • 7h ago

TN Shelbyville - 156022

We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ?

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$16.00-$18.00 per hour depending on experience

Similar Jobs

Registered Nurse

UnitedHealth Group • Fayetteville, TN • 6h ago

Hospital & Medical

Requisition number: 1061157 Job category: Nursing Explore opportunities with Deaconess HomeCare, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the...

6h ago

Go to Apply

Director of Nursing (DON)

Manchester Center for Rehabilitation and Healing • Manchester, TN • 6h ago

Hospital & Medical

Director of Nursing (DON) Manchester Center for Rehabilitation and Healing Looking for Director of Nursing (DON) to join our dynamic team. Job Description: Leading all aspects of nursing talent in the facility Developmen...

6h ago

Go to Apply

Construction Manager

Ervin Cable • College Grove, TN • 22h ago

Trucking & Construction

Discover a more connected career Our Construction Manager shall assist in the standardization and implementation of processes as well as assist with Operational Startup meetings. Other key responsibilities include travel...

22h ago

Go to Apply

Retail Route Merchandiser

Five Star Breaktime Solutions • Fayetteville, TN • 3d ago

Retail & Hospitality

Retail Route MerchandiserTN, Fayetteville Job description: Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance c...

3d ago

Go to Apply

Physical Therapist - Home Health - Part-time

BrightSpring Health Services • Shelbyville, TN • 3d ago

Hospital & Medical

Our Company Adoration Home Health and Hospice Overview Are you a Physical Therapist looking for a new opportunity? Adoration Home Health is seeking a passionate, dedicated Home Health PT to join our team in ?Shelbyville...

3d ago

Go to Apply

Dietary Aide

Manchester Center for Rehabilitation and Healing • Manchester, TN • 4d ago

Hospital & Medical

Dietary Aide OFFERING DAILY PAY!! At our center, residents are treated to a complete spectrum of Rehab Services and Clinical/Nursing Care. We provide the comprehensive care that meets the specialized physical, clinical a...

4d ago

Go to Apply

CNA (Certified Nurse Assistant) Up To 21 an hour

Manchester Center for Rehabilitation and Healing • Manchester, TN • 4d ago

Hospital & Medical

CNA (Certified Nurse Assistant) Up To $21/Hour Shifts 7A-7P and 7P-7A OFFERING DAILY OR WEEKLY PAY Tired of the same old nursing home routine? We are taking a very fresh approach to skilled nursing. We offer frequent emp...

4d ago

Go to Apply

LifeFlight Ground Paramedic PRN - Tullahoma

Vanderbilt University Medical Center • Tullahoma, TN • 5d ago

Hospital & Medical

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day...

5d ago

Go to Apply

General VP of Facilities Operations

Compass Group, North America • Tullahoma, TN • 5d ago

Crothall Healthcare ?Salary: $200K to $225K Other Forms of Compensation: $95K VPO Bonus Potential General Vice President of Facilities Operations - Southeast United States Crothall Healthcare , a Compass Healthcare compa...

5d ago

Go to Apply

General VP of Facilities Operations

Compass Group, North America • Shelbyville, TN • 5d ago

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)