Amazon Connect Manager, Technical Transformation

Deloitte • Hartford, CT • 2h ago

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

An Amazon Connect Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams. This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationship

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry

5+ years project experience architecting, building, and supporting cloud-based solutions on AWS

Minimum 4 years of experience leading multiple project teams simultaneously on relevant engagement

Applicable cloud certification within AWS

Bachelor's degree in Computer Science, Engineering, or equivalent work experience

Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

Limited immigration sponsorship may be available

Preferred

Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.

Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service

Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms

Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)

Telephony/SIP and contact center migration experience

AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training

Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Customer_US

SS_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Similar Jobs

Pharmacy Operations Manager

Walgreens • Willimantic, CT • 1h ago

Hospital & Medical

Job Description: Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patie...

1h ago

Go to Apply

Medical Front Office - Patient Service Specialist

Select Medical • Berlin, CT • 15h ago

Hospital & Medical

Overview Position: Patient Service Specialist - Split Location: Will Split between two clinics Home Clinic: 1231 Farmington Ave Berlin, CT 06037 80 Shunpike Road, Cromwell CT 06416 Type of Employment: Full Time Schedule:...

15h ago

Go to Apply

Nursing Scheduler

National Health Care Associates • East Hartford, CT • 20h ago

Hospital & Medical

**- A Great Place to Work** Riverside is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You wil...

20h ago

Go to Apply

Medical Receptionist

Trinity Health • Waterbury, CT • 21h ago

Hospital & Medical

Employment Type: Full time Shift: Day Shift Description: Position Purpose: Trinity Health Of New England Medical Group is looking for a Medical Receptionist / Business Services Rep to join our Maternal Fedal Medicine tea...

21h ago

Go to Apply

Medical Receptionist

Trinity Health • Waterbury, CT • 21h ago

Hospital & Medical

21h ago

Go to Apply

Medical Assistant

Trinity Health • Hartford, CT • 21h ago

Hospital & Medical

Employment Type: Full time Shift: Day Shift Description: Position Purpose : Trinity Health Of New England Medical Group is looking for a Medical Assistant to join outpatient Heart and Vascular office located in Hartford....

21h ago

Go to Apply

Medical Assistant

Trinity Health • Waterbury, CT • 21h ago

Hospital & Medical

Employment Type: Full time Shift: Day Shift Description: Trinity Health Of New England Medical Group looking for a Medical Assistant to join our Orthopedics Office located in Waterbury. The Medical Assistant is responsib...

21h ago

Go to Apply

Care Manager, Telephonic Nurse

CenterWell • Hartford, CT • 23h ago

Hospital & Medical

Become a part of our caring community Shift/availability details: Full time 40 hours a week. The schedule will be 8 hour shifts, Monday-Friday between the hours of 9am - 5:30pm EST. Required weekend coverage every 3rd we...

23h ago

Go to Apply

Amazon Connect Senior Consultant, Technical Transformation

Deloitte • Hartford, CT • 1d ago

Hospital & Medical

Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Gene...

1d ago

Go to Apply

Amazon Connect Consultant, Technical Transformation

Deloitte • Hartford, CT • 1d ago

Hospital & Medical

Amazon Connect Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)