Administrative Sales Support

Porcelanosa • New York, NY • 1h ago

Cutting Samples, Labeling Samples, Organizing Sample Room and Materials Library, and Updating the Showroom Follow up and respond promptly to customer inquiries, providing accurate information and minor product details. Schedule orders for delivery, confirm shipments, and provide tracking details to the appropriate party. File and manage sample orders; ensure all outgoing samples are properly processed. Assist in scheduling and coordinating sales meetings, customer appointments, and showroom events. Provide full administrative support to sales representatives, including freight quotes, stock checks, sample coordination, and resolving discrepancies. Maintain and update the automated phone system to ensure accurate routing and current data. Keep the showroom organized by putting away loose samples daily, maintaining sample inventory, and reordering as needed. Organize and maintain tile product libraries, replacing damaged items and removing discontinued products. Research and resolve billing, payment, shipment, product, and inventory issues as directed. Process price adjustments, returns, refunds, and credit transfers; coordinate with the customer service team to resolve damage claims.

What you bring to the team:

A bachelors degree in business administration, business management, or a related field preferred.

1-2 years' experience in sales support administration, or similar.

Experience with sales industry software like Salesforce and client relationship management (CRM) systems, or similar.

Familiarity with sales contracts and agreements.

Proficiency in Microsoft Word and Excel.

Excellent written and verbal communication skills, as well as customer service skills.

Exceptional interpersonal skills and a proactive approach toward problem-solving.

Must be available to work Saturdays as needed.

Experience in tile, kitchen and bath not required but highly encouraged

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