Access Services Representative II - Part-Time (Monday-Friday | 9:00 AM-1:00 PM)

Baylor Scott & White Health • Brenham, TX • 1w ago

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.

We never settle by constantly striving for better.

We are in it together by supporting one another and those we serve.

We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Note: Benefits may vary based upon position @type and/or level.

Job Summary

The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers.

Essential Functions of the Role

Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.

Knows the patient flow processes in each area.

Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.

Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.

Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.

Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.

May be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department.

Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.

Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.

Conducts formal, documented training and serves as a resource to others.

Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.

Key Success Factors

2 years of healthcare or customer service experience or education equivalency required.

Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.

Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.

Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing and computer navigational skills.

Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - 2 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar Jobs

Part Sales Manager - Part Time

AutoZone, Inc. • Brenham, TX • 6d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

6d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Brenham, TX • 6d ago

Management & Administrative

6d ago

Go to Apply

Branch Manager - Industry

Huntington National Bank • Industry, TX • 6d ago

Management & Administrative

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportun...

6d ago

Go to Apply

(QC) Quality Control Manager

Valmont Industries, Inc. • Brenham, TX • 1w ago

Management & Administrative

2551 Valmont Dr Brenham Texas 77833-5418 Why Valmont We're Here to Move the World Forward. Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helpin...

1w ago

Go to Apply

Customer Service Associate I

Family Dollar • Industry, TX • 2w ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

2w ago

Go to Apply

ADMIN ASST IV - Mailroom Supervisor

Texas Department of Criminal Justice - SET • Navasota, TX • 2w ago

Management & Administrative

PDate 052126 028133 Location of vacancy: Luther Unit/Navasota This website contains only partial information regarding this job posting and application procedures. For complete information regarding minimum qualification...

2w ago

Go to Apply

IT Support Specialist (Tier 1 Helpdesk)

H D L RESEARCH LAB INC • Brenham, TX • 2w ago

Management & Administrative

Job Type Full-time Description Location: Brenham, Texas Work Arrangement: This is a fully on-site position only. Remote or hybrid work is not available. Position Summary: The IT Support Specialist serves as the primary p...

2w ago

Go to Apply