Advanced Associate, Customer Service

Pearson • Annapolis, MD • 2h ago

At Pearson, our purpose is to help people realize the life they imagine through learning. We're a place where talented people with different viewpoints can have their voices valued and heard and we're intentionally building a culture of belonging designed to attract and promote innovative, and skilled people, where everyone has the opportunity to make progress in their careers.

At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.

This is a truly exciting vacancy as you'll be responsible for taking on many different @types of interest from internal stakeholders relating to customers' experience as a candidate taking one of our assessments/exams.

Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened

You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer.

We are looking for someone who is bilingual in Spanish.

Compensation at Pearson is influenced by factors including skill set, experience, and location.

The hourly rate for this role is $21.00.

This position is not bonus eligible. Information on benefits can be found here.

Applications will be accepted through June 15, 2026 .This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO\TO\MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 24251

location

Pearson

Go to Apply

Share this job

Similar Jobs

Google Gemini Manager, Technical Transformation

Deloitte • Baltimore, MD • 1h ago

Management & Administrative

Google Gemini, Manager, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI,...

1h ago

Go to Apply

Account Manager

HUB International • Annapolis, MD • 2h ago

Management & Administrative

Discover a Career That Empowers You - Join HUB International! At HUB International, we're more than just an insurance brokerage firm - we're a thriving community of entrepreneurs driven by purpose and passion. Every day,...

2h ago

Go to Apply

Office Assistant

Latitude Inc • Severn, MD • 2h ago

Management & Administrative

About the Role A growing company specializing in security and technology solutions for regulated and industrial environments is seeking a dependable and organized Office Assistant to support daily operations. This organi...

2h ago

Go to Apply

EHS Manager

Latitude Inc • Linthicum Heights, MD • 2h ago

Management & Administrative

The Site EHS Manager develops, implements, and monitors company environmental health and safety (EH&S) programs and policies to ensure compliance with federal, state, and local environmental, health, and safety regul...

2h ago

Go to Apply

Service Desk Technician

Latitude Inc • Millersville, MD • 2h ago

Management & Administrative

As a Field Help Desk Technician, playing a pivotal role in ensuring seamless IT support. In this dynamic position, you'll spend 75% of your time at a key customer site, delivering top-notch help desk and deskside assista...

2h ago

Go to Apply

Administrative Manager

University of Maryland, Baltimore • Baltimore, MD • 2h ago

Management & Administrative

Title: Administrative Manager The University of Maryland, Baltimore (UMB) seeks a seasoned Executive Administrative professional to serve as a trusted partner to the Associate Vice President and Chief Human Resources Off...

2h ago

Go to Apply

Administrative Assistant II - Engineering & Environmental Services

Washington Suburban Sanitary Commission (WSSC) • Laurel, MD • 2h ago

Management & Administrative

Position Information Functional TitleAdministrative Assistant II - Engineering & Environmental Services Recruitment Category TypeStandard Functional CategoryEngineering & Construction GradeGS.11 FLSA StatusNon-Ex...

2h ago

Go to Apply

Program Manager 5

Oracle • Annapolis, MD • 11h ago

Management & Administrative

Job Description Develop and manage roadmaps among cross-functional teams as well as interrelated and independent application and / or infrastructure changes; track and report on program milestones Drive execution for on-...

11h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Landover, MD • 13h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

13h ago

Go to Apply

Consultant, Functional Transformation SAP

Deloitte • Baltimore, MD • 18h ago

Management & Administrative

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join...

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)