Job Title: Warehouse Coordinator
Job Description
The Warehouse Coordinator performs a blend of manual and clerical duties related to the shipment and receipt of component parts and finished goods. This role verifies and maintains accurate records of all incoming and outgoing shipments while providing friendly, professional customer service to visitors and callers. The position combines front-desk customer interaction with hands-on warehouse activities to ensure orders are processed accurately, inventory is well managed, and customers receive the correct products in excellent condition.
Responsibilities
Maintain accurate stock records, logs, reports, and related documentation for all incoming and outgoing goods.
Record goods received and identify, reject, and document damaged, excess, or misdirected items.
Review orders for correct part numbers and descriptions to ensure the correct products and parts are ordered and shipped.
Identify and resolve order discrepancies in a timely and accurate manner.
Load and ship customer orders according to established procedures and schedules.
Maintain an adequate inventory of packing materials such as cartons, tape, crates, clamps, and foam.
Verify and package parts according to product specifications to prevent damage and avoid shipping defective items.
Provide excellent customer service via telephone, email, and in-person interactions on a daily basis.
Respond promptly to phone calls and emails requesting parts information or order status updates.
Review and troubleshoot customer issues and initiate standard corrective action procedures to resolve problems.
Monitor inventory levels and notify management when specific items are low or when pending orders will significantly deplete available stock.
Help ensure an adequate stock of parts is available to meet customer demand.
Keep the parts and stock areas neat, organized, and clean to support efficient operations.
Use RF scanners and related warehouse technology to support picking, shipping, and inventory control activities.
Support cycle counts and other inventory management activities as needed.
Essential Skills
Ability and willingness to learn warehouse operations, including forklift operation, even without prior experience.
Basic computer skills for data entry, record keeping, and communication.
Customer service orientation with the ability to interact confidently and professionally with customers on a day-to-day basis.
Strong communication skills for telephone, email, and in-person customer support.
Attention to detail when reviewing orders, verifying part numbers, and packaging products.
Ability to use or learn RF scanners for picking, shipping, and inventory tasks.
Capability to perform manual material handling tasks in a warehouse environment.
Additional Skills & Qualifications
Experience in shipping and receiving is beneficial.
Experience in inventory control or inventory management is an advantage.
Exposure to supply chain or warehouse inventory processes is helpful.
Prior experience in customer service, CSR, or call center environments is a plus.
Experience performing cycle counts or similar inventory accuracy activities is beneficial.
Comfort working in a role that combines front-desk customer interaction with warehouse floor responsibilities.
Why Work Here?
You will work in a stable weekday schedule with predictable daytime hours and minimal overtime, supporting a healthy work-life balance. The role offers a mix of customer-facing and hands-on warehouse responsibilities, providing variety in your day and opportunities to build both operational and service skills. You will receive training in warehouse operations and equipment, allowing you to grow your capabilities even if you are new to this environment. The culture emphasizes reliability, organization, and friendly customer interactions, creating a setting where you can develop professionally while contributing to a smooth and efficient operation.
Work Environment
This position follows a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m., with limited overtime expected. Approximately 75% of the time is spent at the front desk handling customer interactions, phone calls, emails, and order processing, while about 25% of the time is spent on the warehouse floor performing shipping, receiving, and inventory tasks. The environment involves typical warehouse conditions, including handling packaged goods and using tools such as RF scanners and packing materials. Dress expectations align with a professional yet practical setting, suitable for both front-desk customer interaction and light warehouse work.
Job Type & Location
This is a Contract to Hire position based out of Franklin, MA.
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Franklin,MA.
Application Deadline
This position is anticipated to close on Jun 10, 2026.
About Aerotek
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
