Account Support Specialist

Waseyabek Development Company • Otsego, MI • 12h ago

About Safari Circuits

At Safari Circuits, we believe our drive for a family-like culture makes a positive impact on our team and the quality of products we produce. We manufacture Printed Circuit Board Assemblies (PCBAs) for the global electronics market. We are a growing business, and we meet the stringent regulatory demands of medical, military, and defense fields. Founded in 1985, Safari Circuits provides world-class electronics development and manufacturing services to our customers and has a proven track record of creating stability within our ever-growing team. We are ready to shape a stronger future for our company and invest in your success.

Job Summary

As an Account Support Specialist at Safari Circuits, you will play a pivotal role in ensuring smooth operations and maintaining strong relationships with our valued customers. You will work closely with Account Management to help facilitate the relationship between the various internal departments and our customers.

Key Responsibilities:

Order Management: Monitor team email box for customer purchase orders and change requests.

Verify all PO information for accuracy prior to entry into the system.

Order entry to create customer order numbers and distribution to relevant departments.

Order confirmation sent to customers.

Purchase orders and other critical documents are uploaded to Teams file for retention.

Daily Documentation: Ensure all shipping documents are complete and accurate.

Collect paperwork from the shipping department at the end of every day.

Verify accuracy of shipping documents to the system transactions.

Approve shipments in Fourth Shift to allow invoice creation during overnight system update.

Daily invoice distribution and reconciliation.

Customer Interaction: Contact with the customer to support order management.

Attend weekly calls/meetings with customers to discuss current orders and any open issues.

Update weekly open order reports from customers to confirm due dates, along with any change requests.

RMA Coordination: Creation of RMA numbers and maintenance of the RMA database.

Creating RMA numbers based on customer or quality requests.

Managing parts movement in the system, entering replacement orders, and issuing credits when necessary.

Creating shipping documentation when parts are ready to return to the customer.

Requirements:

Proven experience in account support or related roles.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Proficiency in relevant software applications (ex. Microsoft Office Suite).

Attention to detail and problem-solving skills.

Job Type: Full Time

Benefits

401(k) matching

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Promotion opportunities

Climate-controlled facility

EEO Statement

Safari Circuits, LLC. is an Equal Opportunity Employer.

Native American & Veteran Hiring Preferences will be applied in accordance with Was yabek Development Company policy. We are committed to making merit-based hiring decisions. We are proud to be an Equal Opportunity Employer making decisions without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, disability, genetic information, citizenship, marital status, height or weight, veteran status, or any other legally protected category.

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