Account Manager, Provider

Datavant • Cheyenne, WY • 1h ago

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Position Overview:

The Account Manager is responsible for the day-to-day ownership of assigned provider customer relationships. This role serves as the single point of accountability for customer satisfaction, retention risk, and value realization (growth), partnering closely with Service Delivery to ensure performance outcomes are communicated clearly and aligned to customer expectations.

Key Responsibilities:

Serve as the primary point of contact for assigned provider accounts

Own customer satisfaction, retention risk identification, and issue communication

Translate operational performance into clear, customer-facing narratives

Lead account planning focused on value realization and renewal readiness

Collect, document, and triage Voice of Customer (VOC) feedback

Manage customer-facing escalations and coordinate internal response

Drive adoption of Datavant workflows, digital tools, and standard offerings

Maintain accurate account documentation, health indicators, and risk flags

Qualifications:

Bachelor's degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)

3-5 years experience in account management, customer success, or healthcare services

Strong communication and relationship management skills

Ability to interpret performance data and explain outcomes to customers

Familiarity with HIPAA-regulated environments preferred

Comfort operating in a fast-paced, matrixed organization

Ability to travel up to 75% of the time for client meetings (coverage area to be determined later)

LI-BC1

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation.

The estimated base salary range (not including variable pay) for this role is:

$72,000-$84,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (https://www.datavant.com/eeo-commitment-statement) . Know Your Rights (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (https://peopleteam.datavant.com/portal/en/newticket?departmentId=248697000248790029&layoutId=248697000248795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (https://app.tango.us/app/workflow/Greenhouse--Locating-Requisition-ID-2c7d618c8a8a423da4330ff12330695e) . Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy (https://www.datavant.com/privacy-policy) .

Similar Jobs

Account Manager II (Strategic)

Renaissance • Cheyenne, WY • 1h ago

Management & Administrative

About Renaissance When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allow...

1h ago

Go to Apply

Supervisor, Customer Service

Oracle • Cheyenne, WY • 18h ago

Management & Administrative

Job Description U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required. Preferred Hub Locations Candidates...

18h ago

Go to Apply

Supervisor, Customer Service

Oracle • Cheyenne, WY • 18h ago

Management & Administrative

18h ago

Go to Apply

Global Account Manager

Avnet • Cheyenne, WY • 20h ago

Management & Administrative

Who We Are: We are Newark, an Avnet Company, part of Farnell Global, the fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. From research and de...

20h ago

Go to Apply

Regional Sales Manager

Cornerstone onDemand • Cheyenne, WY • 20h ago

Management & Administrative

Enterprise Growth Market Position Overview We are seeking a high-performing Regional Sales Manager to drive new business acquisition and strategic account expansion within a large, high-potential territory. This role is...

20h ago

Go to Apply

Regional Sales Manager - Mid-Market

Cornerstone onDemand • Cheyenne, WY • 20h ago

Management & Administrative

Regional Sales Manager-Mid-Market Position Overview We are seeking a driven Mid-Market / Lower Enterprise Account Executive to manage a high-opportunity territory focused on organizations up to 5,000 employees . This rol...

20h ago

Go to Apply

Senior National Account Manager

Indeed • Cheyenne, WY • 20h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

20h ago

Go to Apply

Client Success Manager

U.S. Bank • Cheyenne, WY • 1d ago

Management & Administrative

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make bet...

1d ago

Go to Apply

Global Marketing Manager

Ralliant • Cheyenne, WY • 1d ago

Management & Administrative

Anderson-Negele is seeking a Global Marketing Manager to lead the company's marketing strategy and execution, driving commercial growth, brand positioning, and demand generation across key industries and global regions....

1d ago

Go to Apply

Sales Manager (Part Time)

Carter's/OshKosh • Cheyenne, WY • 1d ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the f...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)