Lead CSR / Teller - DeKalb - Full Time

Fifth Third Bank, N.A. • Dekalb, IL • 5h ago

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

Provide follow up to customer questions and find solutions to address issues

Be responsive and timely with correspondence to keep lines of communication open and clear

Maintain a position of trust and responsibility by keeping all customer business confidential

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.

Partner with Financial Center Manager to gather and report monthly FCA requests.

Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.

Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.

Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Assist in training newly hired Customer Service Representative

Referrals:

During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

Build and maintain a working knowledge of the Retail products and services offered

Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school diploma/GED.

Work involves extensive cash handling.

Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.

Work involves contact with the public, adhere to dress code guidelines.

Must have the ability to interact comfortably and confidently with the public.

Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Act as a leader and a resource for both customers and platform team.

Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

Need to have flexibility in scheduling.

WORKING CONDITIONS:

Normal office environment.

Extensive viewing of computer screens.

Lead CSR / Teller - DeKalb - Full Time

Total Base Pay Range 43,680.00 - 67,700.00 USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner.

LOCATION -- DeKalb, Illinois 60115

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Similar Jobs

Staff Accountant

Marklund • Geneva, IL • 1w ago

Finance, Accounting & Banking

Job Descriptions: Marklund in Geneva is hiring a Staff Accountant! Would you like to make a difference in the lives of others and be appreciated for what you do? Join us in making everyday life possible for individuals w...

1w ago

Go to Apply

Financial Planning & Analysis

Catalyst Acoustics Holdings • North Aurora, IL • 1w ago

Finance, Accounting & Banking

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13475358 \ Position Title: Financial Planning & Analysis\ Requisition Id: 1649...

1w ago

Go to Apply

Sr. Accountant

Robert Half • Hampshire, IL • 2w ago

Finance, Accounting & Banking

Description We are looking for an experienced Sr. Accountant to support core accounting operations and ensure timely, accurate financial reporting for assigned entities in Hampshire, Illinois. This role will manage key c...

2w ago

Go to Apply

Senior Plant Accountant

Robert Half • Dekalb, IL • 3w ago

Finance, Accounting & Banking

Description Bachelors in Accounting 2+ Years of Accounting within Manufacturing industry GAAP Accounting and SOX Plant experience a plus Cost Accounting Benefit : Medical/Dental, 401k & PTO "Our specialized recruitin...

3w ago

Go to Apply

Staff Accountant

Robert Half • Dekalb, IL • 3w ago

Finance, Accounting & Banking

Description We are looking for a detail-oriented Staff Accountant to join our team in DeKalb, Illinois on a Contract basis. This role will support day-to-day accounting operations with a strong emphasis on financial mode...

3w ago

Go to Apply

Truck Driver

Roehl Transport • Batavia, IL • 7h ago

Trucking & Construction

In our over the road Flatbed Fleet, you'll haul unique freight mostly east of I-35 (though you may have loads that'll take you through any of the lower 48 states and Canada). As you see the nation, you'll also see many d...

7h ago

Go to Apply

Full Time Physical Therapist (PT)

Enhance Rehabilitation • Shabbona, IL • 8h ago

Hospital & Medical

Enhance Rehabilitation is currently seeking qualified Physical Therapists candidates to join our dynamic team. As an Enhance Rehabilitation Physical Therapist, you will be a part of growing team providing the highest qua...

8h ago

Go to Apply

Electrical Engineer

Actalent • Saint Charles, IL • 13h ago

IT & Engineering

An established civil/environmental engineering and surveying firm in is looking to add an Electrical Engineer to their team! Please note - this individual can sit out of the firm's office in Oak Brook, St. Charles, or La...

13h ago

Go to Apply

Director of Nursing

Wellpath • Saint Charles, IL • 1d ago

Hospital & Medical

You Matter Make a difference every day in the lives of the underserved Join a mission driven organization with a people first culture Excellent career growth opportunities Join us and find a career that supports: Caring...

1d ago

Go to Apply

Physical Therapist

The Joint Commission • Dekalb, IL • 1d ago

Hospital & Medical

Overview Are you a Physical Therapist looking to thrive in a supportive, balanced environment? Join ATI, a leader in Outpatient Physical Therapy, where you'll be part of a team redefining musculoskeletal (MSK) care. With...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)