Teller-Easthampton,

Bank ESB • Easthampton, MA • 2h ago

Teller Retail Employee Easthampton, MA, US 27 days ago Requisition ID:
2094 Apply Salary Range: \$19.00 To \$22.50 Hourly Compensation for this
position is commensurate with experience. The posted range is intended
to provide a general estimate and does not guarantee a specific rate of
pay. Primary Accountabilities / Responsibilities: Performs any functions
necessary within the scope of authority and expertise, to provide the
highest levels of customer service and responsiveness to our customers.
Superior Service Quality Ensures excellence in customer service and
always maintain service standards. Acts as a resource to identify
customer servicing issues so that a resolution can occur, and customer?s
relationship is retained. Responds to customer requests, problems,
and/or complaints, and ensure the proper hand-off to the appropriate
person to assist if applicable. Develops and maintains a working
knowledge of our bank products and services and recognizes a customer?s
potential product/service need. Recognizes opportunities to
suggest/cross-sell other Bank services to customers. Operations Performs
a variety of transactions to service the customer including processing
deposits, withdrawals, payments, cash, checks, and credit card advances.
Participates in individual, team, and Bank goals as set by the branch
manager. Adheres to internal controls/policies regarding audit, dual
control, security, regulatory compliance, cash limits and robbery
procedures which protect the Bank, employees, and customers. Ensures
that BSA procedures are being properly followed. Answers phone and
in-person account inquiries. Accounts for all money in individual cash
drawer and balances transactions daily. Security Ensure the prevention
of fraudulent activities through adherence to Bank policies and
procedures. Adhere to branch security procedures detailed in the HFG
security manual. Ability to work in a constant state of alertness and in
a safe manner. Education And Experience: High school diploma/GED
required Cash handling experience preferred Computer skills required
Knowledge of Microsoft products a plus Customer service experience is a
plus Fluency in a second language is a plus Qualifications: To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed above are
representative of the knowledge, skill, and/or ability required. Any
physical demands or work conditions described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions. An Affirmative Action/Equal Opportunity Employer of protected
veterans and individuals with disabilities. Applicants for employment
are considered without regard to race, creed, color, religion, sex,
gender identity, sexual orientation, marital status, genetic
information, national origin, age, disability, status as a veteran,
Vietnam Era Veteran, or being a member of the Reserves or National
Guard. Also, it is unlawful in Massachusetts to require or administer a
lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties
and civil liability.

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