Business Insights Engineer

KLATencor Corporation • Ann Arbor, MI • 4h ago

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications The Business Insight Engineer partners closely with KLA Service business functions-including Sales, Marketing, Finance, Field Operations, Training, and Parts planning-to drive improved processes, measurement, standardization, and systemization across their operating models. This role works at the intersection of business, data, and technology, collaborating with business process owners and Information Technology teams to design and deliver scalable data products, insights, and AIenabled solutions for KLA GSS. The Business Insight Engineer leads and contributes to initiatives that improve operational excellence, enable revenue growth, and enhance customer satisfaction. The ideal candidate is a dynamic and collaborative problemsolver with a strong passion for translating data into actionable insights, building intuitive solutions, and driving business outcomes.

Key Responsibilities

Analyze datasets to generate actionable business insights and identify, define, and supervise key performance indicators (targets).

Develop, and maintain reports, dashboards, and data products that enable timely, datadriven decisionmaking.

Partner crossfunctionally with business collaborators and IT teams to build, plan, and implement data products and analytics programs; serve as a liaison between business and technology.

Proactively surface insights and build scalable tools, and selfservice capabilities that empower partners to independently access and act on data.

Ensure Service data standards are consistently implemented across data products, including (but not limited to) objectlevel security, rowlevel security, UI/UX standards, and governance requirements.

Compose and enable AIdriven solutions, including the development and deployment of AI agents that automate insights generation, answer business questions, assist decisionmaking, and enhance operational workflows.

Collaborate with business and technical teams to find opportunities where AI agents and sophisticated analytics can improve efficiency, quality, and business outcomes.

Supply to

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