Customer Service Clerk

Old Dominion Freight Line • Orange, CA • 2h ago

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.

Responsibilities:

Answer phones and respond to emails in a courteous and timely manner

Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.

Respond to customer issues and questions in a timely manner

Provide Service 2.OD to internal and external customers

As needed, may assist with general office duties such as mailing, filing and copying

Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system

Qualifications:

High School diploma or equivalent preferred

1 year of customer service experience, preferably in the transportation industry

Strong attention to detail

Excellent written and verbal communication skills

Proficiency with Microsoft Office

AS400 experience preferred

Ability to handle multiple request and priorities in as fast-paced environment

Demonstrated aptitude for quickly learning new systems and processes

Compensation Range:

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, skill level, and state/local wage requirements.

($21.35-$25.95)

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act (FCA), the Los Angeles City Fair Chance Initiative for Hiring Ordinance (FCIHO) and the Los Angeles County Fair Chance Ordinance (FCO) as applicable.

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

AM / PM

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:

Great Health Benefits including a Zero premium medical plan for employee only coverage

Vision & Dental

Short Term & Long Term Disability

Flex Spending Accounts

401k Retirement plan with company match and additional company annual discretionary match opportunity

Life Insurance

Wellness Program

15 Days Paid Time Off (includes vacation and state Sick Leave)

9 Paid Holidays including a birthday holiday

Tuition Reimbursement for Drivers and Technicians

Training and growth opportunities to build a career

We prioritize our OD family of employees

Ability to advance through our promote from within philosophy

National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

California Employee and Job Applicant Privacy Notice/Policy (https://www.odfl.com/us/en/careers/ca-careers-policy.html)

If you have questions regarding this posting or require assistance with the application process, please click here (https://www.odfl.com/us/en/contact.html) for contact information.

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you've come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We've grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.

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