Customer Support Consultant

REYNOLDS & REYNOLDS CO • College Station, TX • 2d ago

As a Customer Support Consultant, you will assist our customers by phone and email to troubleshoot issues and gather information to learn more about their needs and expectations. You will work to explain possible solutions, confirm issue resolution and ensure clients feel supported in using Reynolds and Reynolds products and services. We have several entry-level positions for those who enjoy problem solving, critical thinking, and working with others on a daily basis. Training is provided and you will have the ability to learn more about our industry and gain certifications on many of the products and services we provide to dealerships.

Requirements:

No degree required

Excellent communication skills

Strong problem-solving abilities

Benefits: We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

Medical, dental, vision, life insurance, and a health savings account

401(k) with up to 6% matching

Paid vacation, sick days, and holidays

Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Company perks, including:

Referral bonuses

Professional development and training

Promotion from within

Associate discounts for cell phones, cars, computers, entertainment, and much more

Facility amenities, including:

An onsite dining facility offering complimentary breakfast and lunch

A fitness center

An onsite medical center

A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation**

What We Do At Reynolds: **Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe. With products in over 70% of U.S. dealerships, Reynolds features the industrys only Retail Management System. If youve ever purchased a vehicle at a dealership, theres a good chance we had a hand in that transaction. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

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