Customer Service / Administrative Representative
Pay: $20-$22/hour
Schedule: Monday-Friday, 9:00 AM - 4:00 PM
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Position Overview
The Customer Service Representative is responsible for providing high-quality customer support and administrative assistance. This role involves handling customer inquiries, processing orders, managing accounts, and ensuring accurate and timely communication to support customer satisfaction and business operations.
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Key Responsibilities
Answer and manage incoming customer calls, emails, and inquiries in a professional and timely manner ?
Assist customers with order processing, order status updates, and product/service information
Generate, enter, and process customer orders accurately
Prepare and issue invoices, ensuring accuracy and timely delivery
Maintain and update customer accounts, including financial and order-related information
Investigate and resolve customer complaints efficiently to ensure satisfaction and retention ?
Follow up with customers to ensure issues are resolved and expectations are met
Communicate with internal teams to support order fulfillment and problem resolution
Maintain accurate records of customer interactions and transactions
Perform work within assigned accounts, product lines, or regional responsibilities
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Qualifications & Skills
Excellent verbal and written communication skills, with the ability to clearly explain information and resolve issues ?
Strong multitasking and organizational abilities in a fast-paced environment
High attention to detail and accuracy in data entry, order processing, and invoicing
Strong problem-solving and decision-making skills
Positive, professional, and customer-focused attitude
Ability to follow instructions and work under moderate supervision
Effective listening skills and ability to handle customer concerns with professionalism
Strong teamwork and collaboration skills
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Technical Skills
Intermediate computer proficiency, including data entry and record management
Experience with Microsoft Office Suite (Word, Excel, Outlook) and internet applications
Ability to learn and use internal systems and software
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Education & Experience
High school diploma or equivalent required
Previous customer service or administrative experience preferred
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Additional Requirements
Candidates must successfully complete a background check and drug screening prior to starting
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? Stronger (short posting version)
Provide customer support by managing inquiries, processing orders, maintaining accounts, and resolving issues while ensuring accuracy, professionalism, and a high level of customer satisfaction
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Put your skills to work.
There are a lot of different light industrial jobs out there. Kelly ® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you're looking for flexible shifts, performance bonuses, or a progressive work culture-we're dedicated to finding the very best opportunities for you.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
