Manager, Product Operations and Enablement
New York, NY, United States(Hybrid)
Job Description
The Colleague Experience Group (CEG)-Amex's Human Resources function-is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG's vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.
Within CEG, the?Colleague Services (CS)?organization plays a key role in enabling this mission by delivering exceptional services, capabilities, data, and insights. The?Colleague Product Management (CPM)?team within CS leads the strategy, development, and delivery of digital products that power the colleague experience across the enterprise.
As the Manager, Product Operations and Enablement within Colleague Product Management (CPM), you will play a critical role in driving organizational effectiveness, operational rigor, and strategic alignment across the Colleague Experience Group (CEG) product organization.
Reporting directly to the Vice President of Colleague Product Management, this role operates at the center of the organization-ensuring clarity of priorities, visibility into performance, and consistency in how teams plan, deliver, and measure outcomes. You will lead the definition and management of product scorecards, track delivery against the CEG strategy, and reinforce best-in-class product ways of working across a complex, matrixed environment.
In addition to leading product operations, you will serve as a trusted strategic partner to the Vice President of Colleague Product Management-driving business management activities, leadership cadence, and executive-level storytelling to enable effective execution across the product organization. This includes partnering closely with senior leaders and peers across CEG, Technology, and the broader enterprise to ensure alignment, effective decision-making, and seamless execution of priorities.
This is a high-impact role for someone who thrives in fast-paced environments, anticipates needs, and brings structure, clarity, and momentum to complex organizations.
Responsibilities
Define and manage product scorecards and performance metrics, ensuring clear measurement of delivery against CEG strategy and value realization
Establish and run product operating rhythms, including quarterly planning, roadmap tracking, and business reviews, driving alignment and execution across teams
Drive consistency in product ways of working, including intake, prioritization, delivery tracking, and cross-team coordination
Develop and deliver exceptional executive-level storytelling, producing clear, concise, and compelling narratives across presentations, product reviews, and strategic communications that distill complex topics into actionable insights for senior leadership
Identify gaps in execution and drive process improvements through tools and frameworks to increase organizational effectiveness and speed to delivery
Partner across Product, Digital Experience, AI/Data, and Technology to ensure alignment on priorities, dependencies, and outcomes
Drive business management and operational execution for the product organization, including leadership meetings, strategic planning, and key initiatives
Proactively manage priorities, risks, and follow-ups across the product organization, ensuring seamless execution and effective decision-making
Drive transparency, accountability, and organizational effectiveness, fostering a culture of discipline, simplicity, and continuous improvement across the organization
Qualifications
5-8 years of experience in product operations, business operations, Chief of Staff, or strategy roles within a fast-paced, complex organization
Proven experience supporting senior leaders in high-visibility roles, with strong judgment and discretion
Strong program management and organizational skills, with the ability to manage multiple priorities and drive execution in a matrixed environment
Exceptional communication and storytelling skills, with experience developing executive-ready materials and distilling complex topics
Strong analytical mindset, with experience defining metrics, tracking performance, and driving insights
Ability to influence without authority, building strong relationships across diverse teams and functions
High level of professionalism, integrity, and discretion in handling sensitive and confidential information
Self-starter with strong ownership mindset, able to operate effectively in ambiguous and fast-moving environments
Experience in product organizations or digital product environments preferred
Familiarity with product lifecycle tools, planning processes, and operating models
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.?
Job Info
Job Identification 26007313
Job Category Product
Posting Date 05/26/2026, 01:49 PM
Apply Before 06/09/2026, 04:00 AM
Degree Level Bachelor's Degree
Job Schedule Full time
Job Shift Day
Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid)
Salary Range $103750 - $174750 annually + bonus + benefits
Career Area Corporate Functions
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