Account Manager - CLE Airport

PrimeFlight Aviation Services • Cleveland, OH • 5h ago

Salary: $63,000 USD per year

Description

SUMMARY OVERVIEW

The Account Manager will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.??

RESPONSIBILITIES

Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction??

Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals??

Coordinate with internal departments to ensure the timely and effective delivery of services to clients??

Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement??

Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations??

Resolve client inquiries, concerns, and issues promptly and professionally??

Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts??

Ensuring each position is covered and all requirements of the contract are met

Maintaining accurate timekeeping for payroll purposes

Assisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms

Ensuring all incoming staff members have on-the-job training

Communicating with airlines and other customers to provide exceptional customer service

Ensure staff is meeting safety standards

Counseling, Coaching and Participating in Disciplinary Actions

Demonstrate regular, predictable attendance at job location

Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts

Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older

Must be legally authorized to work in the country of employment.

Must hold a valid driver's license.

Communicate effectively in English (reading, writing, speaking)

Bilingual in English/Spanish a plus

2 Years of Customer Management or Sales Experience???

Knowledge of the Aviation Industry

Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook

Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices

Effectively communicate with colleagues and clients, both in-person and through electronic means

Pass a background check and drug screen

Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

Must be flexible to work extended hours on occasion to support our field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Ability to lift up to 25 pounds

Position is generally sedentary, sitting for long periods of time

Be able to hear and respond to the spoken voice and to audible alarms

Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

Operations Manager

CVS Health • Strongsville, OH • 2h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

2h ago

Go to Apply

Service Technician III

Service Experts • Elyria, OH • 1d ago

Management & Administrative

Welcome! Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensur...

1d ago

Go to Apply

Commercial Sales Consultant III

Service Experts • Elyria, OH • 1d ago

Management & Administrative

Welcome! The Commercial Sales Consultant will sell products and services by interacting with commercial business customers and developing new relationships. And will work to develop long-term relationships with customers...

1d ago

Go to Apply

Commercial Sales Consultant III

Service Experts • Elyria, OH • 1d ago

Management & Administrative

1d ago

Go to Apply

Customer Service & Inside Sales Coordinator

Snapon • Willoughby, OH • 1d ago

Management & Administrative

Overview Serves as the primary point of contact for inbound customer inquiries while providing technical support to both customers and the outside sales team. This role combines technical expertise, sales coordination, a...

1d ago

Go to Apply

Supply Chain and Operations - Sourcing and Procurement Manager

Accenture • Cleveland, OH • 2d ago

Management & Administrative

We are: We are part of a fast-moving Supply Chain organization helping Fortune 500 clients reinvent how they source, procure, and manage third parties. Our work sits at the intersection of operating model design, process...

2d ago

Go to Apply

Residential Sales Consultant I

Service Experts • Elyria, OH • 2d ago

Management & Administrative

Welcome! Welcome! As a Residential Sales Consultant (RSC), you are a trusted advisor for homeowners, diagnosing their comfort needs and offering innovative solutions. This is an outside sales position that blends consult...

2d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Independence, OH • 2d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2d ago

Go to Apply

Sales Manager (Part Time)

Carter's/OshKosh • Mayfield Heights, OH • 2d ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the f...

2d ago

Go to Apply

Operations Consulting - Value Capture - Procurement Strategy and Strategic Sourcing - Experienced Associate

PwC • Cleveland, OH • 2d ago

Management & Administrative

Specialty/Competency: Operations Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% The Opportunity As an Operations Consulting - Value Capture - Procurement Strategy and Strategic Sourci...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)