Aging Care Manager 3 - Protective Services (Local Government)
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Aging Care Manager 3 - Protective Services (Local Government)
Salary
$41,281.50 Annually
Location
Wayne County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-50366-L0636
Department
Local Government
Division
AN Wayne Co Aaa
Opening Date
05/26/2026
Closing Date
6/8/2026 11:59 PM Eastern
Job Code
L0636
Position Number
80001309
Union
Non Union
Bargaining Unit
LG
Pay Group
LG
Bureau / Division Code
88101164
Bureau / Division
Wayne County Area Agency on Aging
Worksite Address
323 Tenth Street
City
Honesdale, Pennsylvania
Zip Code
18431
Contact Name
Tina Temple
Contact Phone
570.253.4262
Contact Email
ttemple@waynecountypa.gov
Description
Benefits
Questions
THE POSITION
Located in Honesdale, PA, Wayne County Area Agency on Aging (AAA) is seeking a qualified Aging Care Manager 3 to assist senior citizens in obtaining services that support safety, independence, and well-being. The ideal candidate is patient, organized, and skilled in assessment and case management. This position offers the opportunity to make a positive impact in the community for residents age 60 and older. We offer a generous benefits package and a supportive work environment. Apply with us today!
DESCRIPTION OF WORK
This advanced professional and supervisory position focuses on leading complex protective service activities that help older adults stay safe, supported, and connected to the resources they need. As an Aging Care Manager 3, you will serve as a lead worker for protective services, ensuring compliance with applicable statutes, regulations, policies, and procedures. Your duties will include:
Complex Investigations:Conduct complex investigations into allegations of abuse, neglect, exploitation, or abandonment
Risk Assessment:Assess medical, social, psychological, financial, and environmental needs for high risk cases
Service Planning:Develop and oversee protective service plans that reduce danger and improve safety
Court Coordination:Recommend court interventions and coordinate related actions, including participation in legal proceedings
Interagency Collaboration:Coordinate support with agencies, healthcare providers, courts, and community groups
Staff Consultation:Provide guidance to professional staff and review casework for quality and compliance
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
Employee may have overnight travel or out of County travel for meetings and trainings.
Employee may have irregular hours, including evenings, weekends, or holidays.
Employee is required to be on the on-call rotation.
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Aging Care Manager 2 or Aging Program Assessor;or
One and one-half years of professional human services, law enforcement, or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field;or
An equivalent combination of experience and training which includes six months of professional human services, law enforcement, or nursing experience.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation.
A conditional offer of employment will require a drug screening.
This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?
Yes
No
02
Have you been employed by a Pennsylvania local government agency in a civil service covered position as an Aging Care Manager 2 or Aging Program Assessor for one or more years full-time?
Yes
No
03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
04
How much full-time professional human services, law enforcement, or nursing experience do you possess?
2 years or more
1 but less than 2 years
Less than 1 year
None
05
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
06
How much graduate coursework have you completed in the social sciences, behavioral sciences, human services, hospital administration, nursing home administration, nursing, public health, health sciences, community health, health care management, or law enforcement?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable.? You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left.?You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report.? We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 credits or more
Less than 30 credits
None
07
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
08
WORK BEHAVIOR 1 - CONDUCTS INVESTIGATIONS
Conducts investigations of the circumstances of elderly consumers who need protection from abuse, exploitation, abandonment, or self-neglect.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience conducting investigations of allegations of abuse. My duties included conducting interviews, collecting and retaining evidence, and examining records or other documents.
B. I have experience assisting others in conducting investigations. My duties included assisting with interviewing, collecting and retaining evidence, and examining records or other documents.
C. I have successfully completed college-level coursework or other training related to investigation procedures, criminal investigations, or rules of evidence.
D. I have NO experience or education related to this work behavior.
09
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The @type(s) of investigations you conducted
The actual duties you performed
Your level of responsibility
10
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University/Training Source
Course Title
Credits/Clock Hours
11
WORK BEHAVIOR 2 - ASSESS CONSUMER NEEDS
Assess needs of consumers requiring protective service in order to assist them in obtaining a variety of other services. Assessing needs includes interviewing and obtaining information from consumers, family members, medical professionals, and others to identify social, economic, emotional, health, and physical problems.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience conducting needs assessments by interviewing/obtaining information from consumers 60 years of age or older to identify social, economic, health, or physical problems to ascertain services to assist them AND I completed written assessments summarizing the information secured during the interviews utilizing SAMS information technology system or a similar database.
B. I have experience conducting needs assessments by interviewing/obtaining information from consumers other than 60 years of age or older to identify social, economic, health, or physical problems to ascertain services to assist them AND I completed written assessments summarizing the information secured during the interviews utilizing an information technology system/database.
C. I have experience performing minimal or routine aspects of this work behavior, such as taking health histories from consumers using a standard documentation format.
D. I have successfully completed college-level coursework related to gerontology, nursing, sociology, or psychology.
E. I have NO experience or education related to this work behavior.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The @type(s) of audiences for the assessments
The actual duties you performed
Your level of responsibility
13
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
14
WORK BEHAVIOR 3 - CARE PLANS
Prepares care plans, provides care management services, and provides continuous reassessment of needs to consumers.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience developing person-centered care plans AND providing care management services to consumers and their families by making telephone calls, home visits, and reassessments to adults 60 years of age or older AND I maintained a caseload AND completed ongoing case documentation.
B. I have experience developing care plans AND providing care management services by making telephone calls, home visits, and reassessments for a population/audience in any human service profession/area AND I maintained a caseload AND completed ongoing case documentation.
C. I have experience performing limited aspects of this work behavior in a direct services capacity.
D. I have successfully completed college-level coursework related to gerontology, nursing, sociology, or psychology.
E. I have NO experience or education related to this work behavior.
15
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The @type(s) of care plans you developed and for whom
The actual duties you performed
Your level of responsibility
16
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
17
WORK BEHAVIOR 4 - COORDINATION OF SOCIAL SERVICE RESOURCES
Works in close cooperation and coordination with staff in other social service agencies, hospitals, clinics, courts, other service providers, and the community for the purpose of meeting the needs of the consumers and providing continuity for others who work with the consumer; provides information about, and refers consumers to, appropriate social service organizations.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience individually assisting consumers in utilizing available resources by coordinating with other social service agencies, hospitals, clinics, courts, other service providers, and the community AND I provided information about, and referred consumers to, appropriate social service organizations
B. I have experience assisting consumers in utilizing available resources by coordinating with other social service agencies, hospitals, clinics, courts, other service providers, and the community AND I provided information about, and referred consumers to, appropriate social service organizations under the direct guidance of a supervisor or manager.
C. I completed a college internship related to this work behavior.
D. I have successfully completed college-level coursework related to gerontology, nursing, sociology, psychology, or counseling.
E. I have NO experience or education related to this work behavior.
18
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The @type(s) of agencies, providers, or groups you coordinated with
The actual duties you performed
Your level of responsibility
19
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
20
WORK BEHAVIOR 5 - PREPARES REPORTS
Prepares narrative investigative reports, case records, progress notes, letters, and other documentation utilizing applicable computer software and databases.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience preparing narrative investigative reports, case records, progress notes, letters, and other documentation utilizing applicable computer software/databases. I was responsible for all of the final products.
B. I have experience preparing portions of narrative investigative reports; however, I was not responsible for the final investigative report. I have experience preparing case records, progress notes, letters and other documentation utilizing applicable computer software/databases and I was responsible for these final products.
C. I have successfully completed college-level coursework or other training related to investigative report writing, technical writing, business writing, or English composition.
D. I have NO experience or education related to this work behavior.
21
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The @type(s) of reports (or other correspondence) you prepared
The actual duties you performed
Your level of responsibility
22
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University/Training Source
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
