Aftermarket Operations Specialist

Safran • California, California • 2w ago

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Reference number

2026-180507

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Aftermarket Operations Specialist

Employment @type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

Perform the role of support and sales order administrator responsible for order planning and execution for the Customer Support Organization, creating customer sales orders, reviewing purchase orders with Engineering leadership for technology research & development programs, sending order acknowledgment and invoicing customers. This role is customer facing and directly liaising with the Customer (airframers and their service network, aircraft operators, and other Safran entities or partners), Customer Support team and many internal Safran teams such as Finance, Engineering and Procurement. The role reviews customer purchase orders for correctness, enters the order, acknowledges purchase orders and tracks the status of customer open orders.

Essential Duties and Responsibilities:

Ensure validity and accuracy of the commercial conditions requested by the customer and other Safran entities or partners according to appropriate contractual requirements.

Communicate regularly and proactively with customers and other Safran entities or partners, providing them with order acknowledgement, creating sales orders, reviewing them with Engineering leadership for technology research & development programs and providing shipment status, as appropriate.

Track and manage all sales orders in SAP, customer portals as appropriate, and internal reporting tools.

Work collaboratively with the customer, suppliers and the internal organization keeping all parties informed of delivery schedule, logistics challenges, etc.

Provide month-end data reports to internal stakeholders and management.

Administer Safran Power Units maintenance contracts with aircraft operators and maintenance contracts between airframers and operators that include Safran Power Units' products.

Create and maintain maintenance contracts in SAP and collect and compile product in-service utilization (hours and cycles).

Invoice operators based on product utilization monthly and/or quarterly.

Work with company's buyers and Quality personnel to obtain timely and relevant information from suppliers concerning new or repair products and/or service specifications, price, delivery dates, etc.

Monitor supplier performance, prepare reports and other records pertaining to the items or service purchased, cost, delivery, product or service performance, supplier performance and/or inventories, as applicable. Support Internal Quality and Logistic departments in case of supplier non-performance.

But what else? (advantages, specificities, etc.)

Required Competencies; Education / Knowledge / Skills and Abilities:

5+ years customer service experience and product sales administration

Aerospace industry and knowledge of Aircraft APUs (Auxiliary Power Units) or propulsion engines is desirable

SAP experience

Able to develop standard commercial proposals; conduct order reviews; manage administrative processing of orders and customer follow-up in the @context of the sales policy

Intermediate to advanced capabilities with MS Office - Excel, Power Point, Word, Outlook

Working knowledge of the basic concepts of procurement principles, sales and contracts administration

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; use hands to @type; use ability to talk and hear.

The employee may be required to reach with hands and arms to manage paperwork.

The noise level in the work environment is usually quiet.

Additional Information:

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or

The scope of the job may change as necessitated by business demands.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Annual salary

$70,000 to $80,000

Job location

North America, United States, California

City (-ies)

4255 Ruffin road CA 92123 San Diego, États-Unis

Applicant criteria

Minimum education level achieved

Associate Degree

Minimum experience level required

More than 5 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Safran

Go to Apply

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