L1 NOC Engineer

American Cybersystems, Inc. • Grand Rapids, MI • 1h ago

Innova Solutions is immediately hiring a L2 NOC Engineer Position @type: Permanent Duration: Fulltime Location: Michigan, US As a L1 NOC Engineer, you will: Manage and maintain the Client's Monitoring Systems for Onpremise entities like Network infrastructure (routers, switches, firewalls). Servers (physical and virtual), Storage systems, Applications and databases, Cloud resources, Security systems and Backup systems Monitor Dynatrace, Max Gauge, Grafana, ELK Stack, and Log Management System Incident detection, logging, classification, and prioritization Incident response and resolution according to defined SLAs Proven experience facilitating outage bridges or worked in Major Incident Management Regular reporting on monitoring activities and incident metrics. Escalate incidents as needed to client POC. Conduct root cause analysis for major incidents. Recommend preventative measures Configure and maintain log collection agents Develop and refine log parsing rules and alert thresholds Create and maintain error code detection rules Maintain on-call manager rotation Manage incident bridge infrastructure Document all incidents according to procedures Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations. Development of knowledge and skills in network and system administration, particularly about Client's architecture and platforms. Participate in a 24x7 call-out rotation including Weekend support. Candidate must have skills: Experience monitoring infrastructure using various monitoring tools. Proven experience facilitating outage bridges or worked in Major Incident Management. A minimum of 5 to 7 years of experience as an L1 Monitoring/Major Incident Management or similar role. Good network diagnostic skills. Basic Linux CLI and Basic sysadmin skills. Preferred working knowledge on tools like Dynatrace, Max Gauge, Grafana, ELK Stack, and Log Management Systems. Experienced in running outage bridges for closure or worked in Major Incident Management. Willing to work rotational shifts including night shifts. Ability to assess and prioritise faults and respond or escalate accordingly. Good communicator with a natural aptitude for dealing with issues to resolution Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Karthik Saraswathi Senior Manager PAY RANGE AND BENEFITS: Pay Range: $85,000 - $99,500 Per Year Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other @types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: * Named One of America's Best Employers for New Grads by Forbes

Similar Jobs

Bridge Project Engineer

Colliers Engineering Design • Grand Rapids, MI • 9h ago

IT & Engineering

Overview Colliers Engineering & Design is seeking Project Engineers to join our Bridges & Structures team in Michigan, Ohio, Pennsylvania or New Jersey! This position has the potential for remote work within thes...

9h ago

Go to Apply

3rd Shift Controls Technician

Roskam Foods • Kentwood, MI • 13h ago

IT & Engineering

Position Description and Purpose: Founded in 1923 and headquartered in Grand Rapids, Michigan, Roskam Foods is a leading contract manufacturer that partners with world-renowned food brands, retailers, and food service pr...

13h ago

Go to Apply

Quality Technician Broadmoor Ave Kentwood 2nd Shi

Roskam Foods • Kentwood, MI • 13h ago

IT & Engineering

13h ago

Go to Apply

Adjunct Faculty - Computer Information Systems

Grand Rapids Community College • Grand Rapids, MI • 17h ago

IT & Engineering

Adjunct Faculty - Computer Information Systems Department: Computer Information Systems Location: Grand Rapids, MI Grand Rapids is seeking a dynamic and dedicated Adjunct Instructor to teach Computer Information Systems...

17h ago

Go to Apply

Security Installation Technician II

Allied Universal • Wyoming, MI • 1d ago

IT & Engineering

Company Overview: Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and...

1d ago

Go to Apply

MEP Mechanical Engineer

Actalent • Grand Rapids, MI • 4d ago

IT & Engineering

Job Title: MEP Mechanical Engineer / Project Design Manager Essential Skills At least 5 years of experience in mechanical systems design, including construction drawings and specification review, equipment submittal revi...

4d ago

Go to Apply

Data Scientist

HTC Global Services Inc • Grand Rapids, MI • 6d ago

IT & Engineering

Job Title Data Scientist - Supply Chain Optimization & Analytics Overview / Summary We are seeking a Data Scientist to support ML and optimization projects focused on improving supply chain operations. The role requi...

6d ago

Go to Apply

Displays Operations/Electrical Engineer

Acron Aviation • Grand Rapids, MI • 6d ago

IT & Engineering

Full Time Reg Grand Rapids, MI, US Position Summary At Acron, our ambition is to relentlessly reimagine and reshape the value chains through which we deliver results to our customers, suppliers, and stakeholder communiti...

6d ago

Go to Apply

Electrical Department Supervisor

Tower Pinkster Titus Assoc Inc • Grand Rapids, MI • 1w ago

IT & Engineering

YOUR PURPOSE The Electrical Department Supervisor plays an important role in shaping a positive, high-performing team culture within the base office. In this position, you'll lead with purpose through coaching, mentoring...

1w ago

Go to Apply

Senior Principal Electrical Engineer

Stryker • Grand Rapids, MI • 1w ago

IT & Engineering

Stryker Corporation is a global leader in medical technologies, driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help i...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)