HVAC Cooling Customer Engineer II - Dayton, OH

Vertiv Corporation • Dayton, OH • 4h ago

Job Description

POSITION SUMMARY

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.

RESPONSIBILITIES

ROLE

Rely on direction to accomplish goals

Perform a number of work-related tasks

Capable of working under direct supervision or independently based upon training

Maintain certifications per Job requirements

TECHNICAL

Render on site and phone assistance to customers.

Communicate with National Technical Support on equipment issues

Perform work related tasks according to company guidelines for scheduled maintenance

Implement Field Change Notices according to published guidelines

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

Operate in a safe manner in accordance with published safety guidelines

Must wear appropriate PPE as per company guidelines and accordance with job duties

Adhere to work hours policy guidelines - "14 hours rule"

Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

Provide accurate and timely reporting according to company guidelines

Timecards, expense reports, mileage reports, ticket closure, forms et al.

Maintain individual inventory in accordance with company policy

Maintain company property according to company policies

Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.

CUSTOMER SATISFACTION

Provide proper and adequate communication to internal and external customers

Provide estimated time of arrival to the customer for where applicable

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment

Strive to provide all customers a "first time fix" for their equipment

Maintain customer satisfaction rates according to company guidelines

Attend Customer Meetings as required

PERFORMANCE

Maximize productivity by combining service opportunities

Complete all work in an efficient and timely manner

Capable of making technical and commercial decisions under pressure

Properly evaluate site and equipment for appropriate billing status

Maintain productive utilization rate according to company guidelines

Perform inventory cycle counts according to company guidelines

Adhere to company dress code and safety regulations

Meet or exceed on-site response time requirements for each customer

Understand and comply with company startup/escalation processes and procedures

Maintain proper and adequate level of internal communications

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