JOB REQUIREMENTS: Bankers\' Bank is a fast-growing, state-chartered
financial institution with over \$1.5 billion in assets committed to
assisting community banks with their payments and financial service
needs for over 40 years. In addition to specializing in providing
correspondent banking products and services to community banks we also
provide bank holding company loans, commercial lending, leasing,
secondary mortgage products, cash letter/cash management, investment
trading, safekeeping and portfolio accounting, correspondent credit
services, international services, bank card products, and risk
management solutions. Bankers\' Bank has offices in Madison, WI, Des
Moines, IA, Chicago, IL, Columbus, OH and Indianapolis, IN. Bankers\'
Bank is seeking a Payment Services Officer in our Madison, WI
headquarters who will coordinate client onboarding and service
experience across our payment products including ACH, wire,
international services, RTP, FedNow, cash letter, etc. This role will
partner with clients, and internal/external stakeholders to ensure
effective communication, operational alignment and timely execution of
services. Position may require occasional travel, including operation of
a motor vehicle. Payment Services and Support: Engages with clients and
prospects to review Payments and Cash Management product & service suite
options. Employ subject-matter expertise, manage and execute lifecycle
of but not limited to; new cash letter, RTP, FedNow, ACH, wire,
international services, related to client onboarding, merger and
acquisition and account closures Completes system changes related to new
client onboarding, mergers, acquisitions, and account closures Build and
maintain strong client relationships, with a focus on documentation
driven communication and accurate record-keeping within the Client
Relationship Management (CRM) Lead system demonstrations and deliver
comprehensive training programs for prospects, clients, and internal and
external end users, ensuring effective product understanding and
adoption Cultivate and manage strategic relationships with the Federal
Reserve, The Clearing House (RTP), and the client, serving as the
primary liaison to ensure seamless communication, alignment, and issue
resolution across all parties Demonstrates comprehensiveness knowledge
of core platforms and integrated applications, with the ability to
navigate interconnected systems effectively and support operational
efficiency across business processes Maintain comprehensive knowledge of
all the products and services within the Payments and Cash Management
suite, along with a strong working knowledge of related departmental
services. Lead and align business development initiatives in close
partnership with product line managers to drive strategic growth and
enhance client solutions Lead the development and execution of product,
system, and operational procedures across the full client lifecycle,
including new cash letters, RTP, FedNow, ACH, wire transfers, and
international services. Ensure accurate, efficient support for
onboarding, mergers, acquisitions, and account closures while driving
consistency, operational control, and service excellence Develop and
advance innovative strategies that optimize the product lifecycle that
drives departmental performance Manage and escalate technical, clearing
partner, and client issues as needed, driving timely resolution and
ensuring full closure Communicate with clients and team members at the
highest level of professionalism and effectiveness, while clearly
conveying new and evolving business initiatives to product line managers
Participate in annual department business contingency and disaster
recovery Leadership Lead Account Services Coordination (ASC) meetings to
ensure all account changes are clearly communicated, properly aligned,
and fully prepared for execution Participate in system development and
enhancement testing initiatives, ensuring thorough test documentation,
accurate issue identification, and timely reporting to support
successful implementation and continuous improvement Effectively
prioritize projects and daily responsibilities to meet client,
departmental, and institutional objectives Partner with Correspondent
Bankers to support new business onboarding and client retention
initiatives related to mergers, acquisitions, and account closures
Administration Performs Payment and Cash Management department
project-related Coordinate and execute all required documentation and
agreements for new client onboarding, account closures, mergers, and
acquisitions, ensuring fully executed records are accurately maintained
within the documentation retention platform. Qualifications Ideal
candidate will have an associate degree in accounting, finance, business
or other related field or an equivalent combination of education and
experience sufficient to perform the position functions of the job. Two
or more years of customer service/software testing/payment
system/training and demonstration or related experience. Three or more
years of progressive leadership and management experience. Demonstrated
knowledge of the cash letter clearing process. Demonstrated experience
with banking transactions and identifying/implementing process
improvements. Prior Federal Reserve Bank products and services and
documentation experience. Proficiency in Microsoft and Adobe programs
such as Word, Excel, Outlook and adept in learning proprietary systems.
Client service experience including documenting processes, procedures
and conducting system training. Proficient in multi-tasking and adapting
to evolving technologies. Proficient in effective and critical
problem-solving skills. Must possess a valid driver\'s license.
Preferred qualifications include a bachelor\'s degree in accounting,
banking, business administration or other related field. For more
information, or to apply now, you must go to the website below. Please
DO NOT email your resume to us as we only accept applications through
our website.
https://bankersbankusa.isolvedhire.com/jobs/1776907-599791.html
*** APPLICATION INSTRUCTIONS: Other: For more information, or to
apply now, you must go to the website below. Please DO NOT email your
resume to us as we only accept applications through our website.
https://bankersbankusa.isolvedhire.com/jobs/1776907-599791.html
